Shareen Mohammed
New Westminster,BC
Summary
Experienced Service Advisor with a strong background in customer support and service management, known for enhancing process efficiency and maintaining high customer satisfaction levels.
Overview
28
28
years of professional experience
Work History
Service Advisor
Audi Langley
Langley, British Columbia
06.2023 - Current
- Assisted customers with inquiries, providing tailored service recommendations.
- Scheduled service appointments and managed follow-ups to ensure satisfaction.
- Documented customer information and service requests accurately for future reference.
- Coordinated with technicians to guarantee timely delivery of services.
- Explained service procedures and pricing, ensuring clear understanding.
- Maintained clean and organized service areas for optimal customer experiences.
- Handled complaints professionally, seeking prompt resolutions to enhance satisfaction.
- Responded swiftly to inquiries via phone, email, or in person.
Service Advisor
Mercedes-Benz Canada Inc.
Richmond, British Columbia
09.1997 - 03.2020
- Scheduled service appointments and managed customer follow-ups.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Supported team members in daily operations and administrative tasks.
- Coordinated with technicians to ensure timely service delivery.
- Collected customer information and documented service requests accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
Some College (No Degree) - Accounting
Kwantlen Polytechnic University
Richmond, BCSkills
- Customer service
- Team coordination
- Active listening
- Service recommendations
- Listening skills
- Verbal and written communication
- Understanding customer needs
Affiliations
- Love to golf and also read a book and cook a great meal.
Languages
Hindi
Elementary
Custom
- references:
- Mr. John Phillips retired Service Manager from Mercedes-Benz Richmond 604-230-1616
- Mr. Alan Evans retired Field Service Manager from Mercedes-Benz Canada email: evansa383@gmail.com
Timeline
Service Advisor
Audi Langley
06.2023 - Current
Service Advisor
Mercedes-Benz Canada Inc.
09.1997 - 03.2020
Some College (No Degree) - Accounting
Kwantlen Polytechnic University