Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHAREEN HYLTONWILLIAMS

North York,ON

Summary

Experienced customer service and sales leader with over 7 years of success in problem resolution and improving customer satisfaction. Specializes in financial services and excels at team leadership for successful business operations. Committed to creating a welcoming shopping experience, collaborating with leadership, analyzing reports, and developing strategic action plans for performance optimization and growth opportunities.

Overview

8
8
years of professional experience

Work History

Sales Lead Keyholder

Sunglass Hut - Luxottica
08.2021 - Current
  • Trained sales associates on product specifications, sales incentives, and selling techniques.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Developed store schedules based on projected customer levels and staff capabilities.
  • Ensured efficient product flow through processing shipments and maintaining visual merchandising standards

Collections Agent

Gatestone & Co
03.2020 - 08.2021
  • Engaged with customer to resolve outstanding account balances and recover lost revenue
  • Ensured adherence to company policies and procedures in all interactions with customers
  • Collaborated with team members to strategize and achieve sales goals
  • Displayed strong problem-solving capabilities to resolve client issues promptly and successfully.

Customer Service Representative

Capital One Canada
10.2017 - 02.2020
  • Handle high volume of incoming calls efficiently.
  • Delivered product information and resolved customer complaints efficiently.
  • Managed policy modifications.
  • Consistently uphold a professional and empathetic demeanor with customers.
  • Collaborate with team members to optimize productivity and efficiency
  • Inform customers about product options and organizational efforts.

Education

Secondary School - undefined

Cardinal Leger
Brampton, ON
06.2015

Skills

  • Store/Staff Management
  • Team leadership and Coaching
  • Staff training and development
  • Customer service
  • Sales Experience
  • Communication Skills

Languages

English
Native or Bilingual

Timeline

Sales Lead Keyholder

Sunglass Hut - Luxottica
08.2021 - Current

Collections Agent

Gatestone & Co
03.2020 - 08.2021

Customer Service Representative

Capital One Canada
10.2017 - 02.2020

Secondary School - undefined

Cardinal Leger

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SHAREEN HYLTONWILLIAMS