Shareen Dulku
Brampton,ON
Summary
Dynamic professional with a proven track record at TD Bank, excelling in customer service and sales. Leveraged expertise in customer relationship management and Microsoft Office to enhance client satisfaction and drive results. Demonstrated exceptional teamwork, problem-solving skills, and the ability to remain calm under pressure, significantly contributing to team goals and customer experience.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Bank
Mississauga, ON
03.2023 - Current
- Provided personalized assistance to customers, tailoring solutions to best meet their individual requirements.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Executed wire transfers, stop payments and account transfers.
- Cross-sold credit cards, loans and other bank products.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
Customer Service Representative
Uhaul Moving And Storage
Brampton, ON
05.2021 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Brand Ambassador
American Eagle Outfitters, Inc
Brampton, ON
10.2019 - 01.2021
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Commerce - Business Management
Ryerson University
Toronto, ON06.2025
Skills
- Computer Skills
- Customer Service
- Sales and Upselling
- Understanding Customer Needs
- Teamwork and Collaboration
- Problem Resolution
- Calm and Professional Under Pressure
- Product and service knowledge
- Microsoft Office
- Regulatory Compliance
- Customer Account Management
- Customer Relationship Management (CRM)
- Money handling abilities
- Punjabi Fluency
- Sales Transactions
- Staff education and training
- Transaction Processing
- Relationship Building
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Elementary
Timeline
Customer Experience Associate
TD Bank
03.2023 - Current
Customer Service Representative
Uhaul Moving And Storage
05.2021 - 12.2022
Brand Ambassador
American Eagle Outfitters, Inc
10.2019 - 01.2021
Bachelor of Commerce - Business Management
Ryerson University