Sharebanu Jariwala
Halifax,Canada
Summary
Versatile and dedicated professional with a rich background spanning education, customer service, culinary arts, and baking. Demonstrated ability to lead, communicate effectively, and adapt in fast-paced environments. Over the years, have developed strong interpersonal skills, attention to detail, and a commitment to excellence—all of which are highly transferable to the healthcare sector. Proven track record of supporting diverse individuals with empathy, patience, and care. Eager to leverage this broad skill set and passion for service in contributing meaningfully to patient-centered healthcare teams.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Baker
The Bread Lounge Bakery
01.2024 - Current
- Bake an assortment of bread, including baguettes, ciabatta, and multigrain bread.
- Weigh the flour and other ingredients to prepare the dough and batter.
- Make and decorate cakes for daily orders.
- Prepare custom-made orders based on customers' preferences.
- Properly manage and adjust oven temperatures to ensure precise baking.
- To maintain a safe and pleasant environment, adhere to all food safety and hygiene regulations.
Cook
Mrs P's Home Style Bakery
09.2023 - Current
- Prepare and cook full-course meals.
- Prepare and cook individual dishes and foods.
- Ensure the quality of food and determine the size of the food proportions.
- Work with minimal supervision.
- Prepare dishes for customers with food allergies or intolerances.
- Estimate food requirements daily.
- Inspect kitchens and food service areas per shift.
- Work with specialized cooking equipment.
- Clean kitchen and work areas.
- Assist Manage kitchen operations if needed.
Food Counter Attendant
The Bread Lounge Bakery
10.2023 - 01.2024
- Greet customers warmly and assist them in selecting baked goods.
- Provide knowledgeable advice on various bakery products to meet customer preferences.
- Take and process customer orders with accuracy and efficiency.
- Ensure seamless transactions and handle cash and card payments.
- Monitor and replenish bakery items on display for a well-stocked and visually appealing counter.
- Handle customer feedback professionally and escalate issues when necessary.
- Adhere to hygiene and sanitation standards to ensure a safe and pleasant environment.
- Ensure compliance with company policies and procedures related to sales, customer service, and food handling.
Supervisor
Mrs P's Homestyle Bakery
09.2023 - 12.2023
- Demonstrated strong supervisory skills to train, guide, and lead a group of employees effortlessly.
- Ensuring the day-to-day operations are within the budget and timeline while maintaining the quality of the baking items.
- Participate in inventory management, ordering supplies, coordinating with the production team, and ensuring timely delivery.
- Foster healthy relationships with suppliers, vendors, and delivery vans for increased efficiency.
- Expertise in training, supervising, and ensuring compliance with safety and health standards.
- Skillful in report preparation and noting discrepancies.
- Create sales presentations and surveys for prospective clients.
- Work with department managers to analyze marketing resource effectiveness.
Technical Support Advisor
Concentrix Technologies Services Canada Limited
07.2023 - 10.2023
- Handled inbound calls for technical questions with hardware, software, or other goods belonging to a certain client.
- Using prearranged protocols, extended a cordial, polite, and professional greeting to each customer.
- Paid close attention to the wants and worries of the consumer using empathy and took the opportunity to build positive customer relationships.
- Addressed client concerns that were non-standard or unstructured and called for clarification and conceptual thinking, using employ decision-support tools and resources
- Completed and prepared correct work and accurate notes on each customer account.
- Resolved customer concerns by keeping a thorough understanding of client goods, including wearables, laptops, tablets, and smartphones.
Customer Service Specialist
NTT Global
01.2023 - 07.2023
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Market Research Interviewer
Elemental Data Collection Inc.
02.2022 - 08.2022
- Responsible for conducting and documenting telephone interviews with various people using online call center systems.
- Effectively communicated with people throughout Canada and collected their opinions and feedback on various issues, places, and products.
- Convinced people with persuasion and enthusiasm and documented reliable information by following the company productivity scale and quality standards.
- Efficiently met daily assigned targets.
Senior Customer Executive
Vodafone House
04.2019 - 11.2021
- Assisted customers by promptly addressing inquiries, providing tailored solutions, and ensuring a seamless customer experience through effective communication.
- Developed and implemented customer engagement strategies to attract new clients, enhance brand loyalty, and drive customer retention.
- Delivered exceptional customer service by handling routine questions, troubleshooting issues, and resolving service complaints with professionalism and efficiency.
- Ensured timely follow-ups to enhance customer satisfaction, ultimately driving significant KPI growth.
- Participated actively in strategic planning initiatives aimed at aligning the organization''s goals with evolving market demands.
Education
Post Baccalaureate in Business Management - Business Management
Cape Breton University
Sydney, NS12.2023
Master of Commerce -
Gujarat University
04.2003
Skills
- Customer service and engagement
- Thoughtful communicator
- Strong focus on accuracy
- Effective collaborator
- Adaptive and creative
- Effective time management
- Product marketing presentation
- Problem-solving ability
- Proficient in computer applications
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Support for operational functions
- Client service excellence
- Food safety practices
Certification
- Emergency First Aid and CPR-Certified, 2024
- Comprehensive online WHMIS Training Course, 2024
- Food Handler Certification course equivalent to FS1, 2023
Languages
Gujarati
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Accomplishments
While serving as a Fellow with the NGO Teach For India at Dani Limda Public School in Ahmedabad, India, I led and completed a classroom transformation project that included wall painting and educational artwork. The initiative was recognized for its creativity and impact, and I was featured in Teach For India’s “Impact Story” series, highlighted by YourStory: 6 Inspiring TFI Fellows Creating Social Impact.
https://yourstory.com/2018/09/6-inspiring-tfi-fellows-social-impact/
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Cape Breton University
- Teach for India
- R. J. Tibrewal College of Commerce
- Motif Inc.
- Oxford International College
Quote
You can't soar like an Eagle when you surround yourself with Turkeys!
Software
MS Office
Interests
Experiential learning
Research for innovation
Creativity
Timeline
Baker
The Bread Lounge Bakery
01.2024 - Current
Food Counter Attendant
The Bread Lounge Bakery
10.2023 - 01.2024
Cook
Mrs P's Home Style Bakery
09.2023 - Current
Supervisor
Mrs P's Homestyle Bakery
09.2023 - 12.2023
Technical Support Advisor
Concentrix Technologies Services Canada Limited
07.2023 - 10.2023
Customer Service Specialist
NTT Global
01.2023 - 07.2023
Market Research Interviewer
Elemental Data Collection Inc.
02.2022 - 08.2022
Senior Customer Executive
Vodafone House
04.2019 - 11.2021
Master of Commerce -
Gujarat University
Post Baccalaureate in Business Management - Business Management
Cape Breton University
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