Sharebanu Jariwala
Halifax,Canada
Summary
Personable and organized professional with knack for prioritizing tasks and managing time efficiently. Possesses strong knowledge of office procedures and administrative software, including Microsoft Office and scheduling tools. Aims to streamline operations and enhance team productivity through effective support and coordination.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Mrs P's Home Style Bakery
09.2023 - Current
- Facilitating smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arise.
- Managing and maintaining electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identifying opportunities for improving administrative processes, implementing changes that lead to increased efficiency and effectiveness.
- Streamlining office operations by implementing efficient administrative processes and procedures.
- Collaborating with cross-functional teams to achieve project objectives within tight timelines.
- Assisting in the preparation of presentation materials, contributing to successful client meetings and proposals.
- Managing inventory of office supplies, ensuring essential items are always in stock.
Customer Service Specialist
NTT Global
01.2023 - 07.2023
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Senior Customer Executive
Vodafone House
04.2019 - 11.2021
- Assisted customers by promptly addressing inquiries, providing tailored solutions, and ensuring a seamless customer experience through effective communication.
- Developed and implemented customer engagement strategies to attract new clients, enhance brand loyalty, and drive customer retention.
- Delivered exceptional customer service by handling routine questions, troubleshooting issues, and resolving service complaints with professionalism and efficiency.
- Ensured timely follow-ups to enhance customer satisfaction, ultimately driving significant KPI growth.
- Participated actively in strategic planning initiatives aimed at aligning the organization''s goals with evolving market demands.
Education
Post Baccalaureate in Business Management - Business Management
Cape Breton University
Sydney, NS12.2023
Master of Commerce -
Gujarat University
04.2003
Skills
- Self-motivated & adaptable
- Strong proofreading
- Microsoft Office proficiency
- Internet research
- Customer service
- Fast & accurate typing
- Strong communication
- Independent & team player
- Highly organized
- Multitasking skills
Certification
- Emergency First Aid and CPR-Certified, 2024
- Comprehensive online WHMIS Training Course, 2024
- Food Handler Certification course equivalent to FS1, 2023
Languages
Gujarati
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Urdu
Professional Working
Timeline
Administrative Coordinator
Mrs P's Home Style Bakery
09.2023 - Current
Customer Service Specialist
NTT Global
01.2023 - 07.2023
Senior Customer Executive
Vodafone House
04.2019 - 11.2021
Master of Commerce -
Gujarat University
- Emergency First Aid and CPR-Certified, 2024
- Comprehensive online WHMIS Training Course, 2024
- Food Handler Certification course equivalent to FS1, 2023
Post Baccalaureate in Business Management - Business Management
Cape Breton University
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