Shardha Raghav
Brampton,Ontario
Summary
Proven track record in enhancing safety and customer satisfaction, demonstrated during tenure at VP Protection. Skilled in security camera monitoring and exceptional verbal communication, adept at resolving conflicts and ensuring a secure environment. Achieved significant improvements in workplace safety and client experience, leveraging patrolling expertise and dynamic interpersonal skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Guard
VP Protection
08.2023 - 07.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Concierge
LTS Protective Services
09.2022 - 07.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Cabin Crew Member
SpiceJet Airlines
11.2019 - 10.2021
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
Education
Algoma University
Brampton, ON08.2017
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
First aid and CPR
Security Guard License
Smart Serve
Timeline
Security Guard
VP Protection
08.2023 - 07.2024
Concierge
LTS Protective Services
09.2022 - 07.2023
Cabin Crew Member
SpiceJet Airlines
11.2019 - 10.2021
Algoma University
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