Sharbel Alaja
Calgary,AB
Summary
Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities.
Knowledgeable in retail Cashier operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Well-coordinated Automotive Parts Technician possessing extensive knowledge of hundreds of different automotive parts, giving all customers exceptional service and supporting individual needs. Organized and detailed sales and stock tracker attentive to accuracy and timeliness. Reliable team member with collaborative mindset and strong work ethic.
Overview
3
3
years of professional experience
Work History
Car Porter
Universal Ford Lincoln
05.2023 - 04.2024
- Increased efficiency of service department by shuttling vehicles between service bays and parking lots.
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
- Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
- Supported dealership operations through preparing cars to be brought in the shop, washing customer vehicles prior to pick-up, and moving cars as needed.
- Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and cleaning up shop areas.
- Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
- Performed detailed cleaning of interior and exterior of customer vehicles.
- Minor experience with-in computer systems and programs used at the dealership including [MAAM , CDK]
- Completed PDI's on SUV's, Trucks and Vans.
- Test drove vehicles and reported identified issues to management and technicians.
Parts Technician
Auto Value Auto Parts
09.2021 - 05.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers and followed outlined steps of service.
- Helped customers complete purchases, locate items and recommend personal opinion on items when asked.
- Restocked and organized merchandise in front lanes and back over stock shelves.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Received multiple 5-star reviews in regards to my service
- Answer average of 40 calls per day.
- Complete average of 100 invoices per day
Mechanical Technician
Midas
06.2022 - 09.2022
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Wrote work orders and parts fabrication requests.
- Collaborated with coworkers, discussing assembly and needed product adjustments.
- Implemented preventive maintenance measures to decrease emergent issues.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process appointments, labor times and special requirements regarding specific mechanical operation.
- Answered customer telephone calls promptly and appropriately handled their needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
No Degree -
St. Anne Academic Centre
Calgary, ABSkills
- Effective Customer Communication
- Suggestive Selling
- Problem-Solving Skills
- Automotive knowledge
- Inventory Stocking
- Cash Register Operations
- Technological Knowledge
- Appointment Scheduling
Accomplishments
Enrolled in Canadian Air Cadets through years of 2016-2018. Volunteered in a variety of different tasks like the Remembrance day parade and received a award for Outstanding Leadership in 2017.
Languages
English
Arabic
Hobbies
I'm currently pursuing to be a Professional Stunt Driver, as of last year I have attended a handful amount of track events to improve my skills as a driver but theres much more that I do. Welding is a hobby of mine, I have experience in welding tubular frames for drift cars, custom exhaust work. I also have experience in body work and sheet metal welding and more. During High School I completed a welding class which taught me the basics of stick welding, Mig, Tig, Oxy welding and Brazing.
Also, with driving comes fixing cars so I do personally enjoy working on my car wether its fixing a part I damaged or putting on new upgrades and custom parts.
On my free time I like to expand my knowledge in computers and coding so I partake in a certain online courses that teach the fundamentals of coding/hacking and the parts and functions of computers.
Another hobby of mine is vehicle restorations and body repair. I have painted my personal car twice, fixed and plastic welded my bumpers and repaired rust and hail damage. I've helped fully restore a 1978 Trans Am from ground up which included engine and transmission swap, full body repair including cut and welding new sheet metal, interior was torn apart and completely restitched, undercarriage fully covered with undercoating and much more
Timeline
Car Porter
Universal Ford Lincoln
05.2023 - 04.2024
Mechanical Technician
Midas
06.2022 - 09.2022
Parts Technician
Auto Value Auto Parts
09.2021 - 05.2023
No Degree -
St. Anne Academic Centre
Similar Profiles
Karanveer JhuttyKaranveer Jhutty
Sales Assistant at Universal Ford LincolnSales Assistant at Universal Ford Lincoln
William CurrieWilliam Currie
SERVICE ADVISOR at UNIVERSAL FORD LINCOLNSERVICE ADVISOR at UNIVERSAL FORD LINCOLN
Patrick MorrisonPatrick Morrison
General Sales Manager / Sales Manager at Southlake Ford Lincoln (FKA Shanahan Ford Lincoln)General Sales Manager / Sales Manager at Southlake Ford Lincoln (FKA Shanahan Ford Lincoln)