Sharay Brandon
Stockton,CA
Summary
Program management professional with robust experience driving impactful initiatives and delivering measurable results. Adept at fostering team collaboration and maintaining solutions-oriented mindset. Skilled in project coordination, strategic planning, and resource allocation, ensuring seamless execution and achievement of objectives. Exceptional skill in strategic planning, budget management, and risk assessment, with a strong emphasis on fostering collaboration and adapting to evolving requirements. Recognized for reliability, leadership, and effective communication skills. Reliable team player with proven track record of meeting organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Specialist
Department of Veterans Affairs
11.2023 - Current
- Streamlined project management processes by implementing Agile methodologies and reducing overall completion time
- Checked design compliance with product specifications and standards requirements
- Developed strong relationships with clients and stakeholders, leading to successful partnerships and repeat business.
- Coordinated with vendors and suppliers to identify opportunities for cost savings and improved product performance
- Evaluated project requirements to identify and mitigate risks
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion
- Collaborated with clients, architects, engineers, contractors, and sub-consultants on projects with budgets up to $150,000,000.
- Utilized data-driven decision-making techniques to guide effective project planning and execution strategies, consistently achieving targets on-time and under budget constraints
- Collaborated closely with senior management to align project objectives with strategic organizational initiatives, ensuring that efforts contributed to overall business growth
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
- Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results
- Utilized specialized software platforms to manage complex project schedules while maintaining close oversight over progress metrics
- Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects
- Ensured compliance with relevant regulations throughout all stages of program implementation by closely monitoring adherence to established guidelines
- Facilitated cross-functional team collaborations, fostering an environment of continuous improvement and innovation
- Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members
Program Support Assistant, (Caregiver Support Program)
Department of Veteran Affairs
10.2020 - 11.2023
- Analyzed and managed data by interpreting nationally mandated policy and communicating the findings to leadership to ensure program compliance
- Knowledge of Departmental and Agency programs, regulations, policies, organizational structure, and procedures to carry out fact-finding, analysis and evaluation functions.
- Skill in the planning and development of complex projects, assessment of training, specifications of equipment and other operational details related to large scale projects.
- Collection of data for development and preparation of statistical reports, surveys and program evaluations
- Prepared quarterly and monthly reports in order to assist with performance measures.
- Administered guidance on solving complex personnel-related problems to meet optimal utilization of workflow efficiency
- Expedited work ( where numerous long-range goals and tasks are involved
- Coordinated a wide variety of tasks to assure timely reporting and support services where numerous diverse demands are involved
- Critical role in process improvement frameworks to prevent undesired outcomes, noncompliance with operational guidelines and productivity
- Provided intricate and complex program, administrative and technical assistance in the evaluation of program planning and efficacy
- Monitored and reviewed tracking information for Caregivers and Veterans who utilize VA referrals and community resources
- Coordinated care for inter-facility referrals and treatment provided through community partnerships
- Developed and implemented systems for managing, tracking, and capturing data of correspondence sent to Veteran and Caregivers regarding status of their applications
- Fundamental in acquiring and disseminating resources and program information to Veterans, Caregivers, and staff
- Provided guidance on the process of appeals to ensure procedural steps are met at the local, VISN and VBA levels
- Monitored caregiver activities, assessments, and enrollment process to assess and evaluate improvement recommendations
- Telephone triage of Veterans, Caregivers, and community agencies to assess and refer for appropriate Caregiver Support services
- Maintained a comprehensive electronic record of community resources and services in support of program needs
- Acquisition and maintenance of GSA vehicles for the programs use at all facility locations
- Input of pertinent, program-specific data into automated systems for tracking project milestones, progress reports, program achievements, compliance adherence and national action suspense requirements
- Generated and provided current and accurate reports of varying applicant/application statuses for program use and functionality
- Maintained, adjusted, and monitored multiple provider's schedules through use of excel workbooks using complex formulaic input
- Liaison for on-site CVT Telehealth appointments by facilitating creation of grids and coordination with on-site Telehealth staff
- Assist in review and reporting of statistical data for program projections and outcomes
Advanced Medical Support Assistant/Business Office Administrator,(Patient Aligned Support Services)
Department of Veteran Affairs
05.2016 - 10.2020
- Company Overview: Stockton Community Based Outpatient Clinic-VAPAHCS
- Operated a multi-line telephone system to receive and relay incoming and outgoing telephone messages.
- Responsible for dissemination of incoming faxes and transmittal of outgoing request
- Scanned and uploaded patient medical records into Vista Imaging Capture for accessibility and review by general healthcare providers and specialty care clinicians
- Scheduled and cancelled patient appointments by interpreting and verifying provider orders in accordance with the Veterans Health Administration's national scheduling guidelines
- Monitoring of the electronic wait list when implemented
- Monitored both inpatient and outpatient appointments for areas of responsibility
- Ensured encounter forms were completed to obtain appropriate workload credit
- Verified and updated demographics and insurance information as needed
- Processed all emergency scheduling and non-emergency transfers to other VA facilities or private hospitals
- Worked closely with professional staff to expedite emergency request for required day-to-day patient care.
- Determined eligibility based on the application of current regulations, directives, and CBA guidance governing entitlement to medical benefits
- Thoroughly reviewed all documents and databases to accurately determine eligibility and advise of enrollment priority group
- Responsible for identifying critical facts and any special eligibility status such as service connection, combat Veterans, prisoners of war, purple heart recipients etc.
- Explained billing co-payment status and patient responsibility
- Determined needs and entitlements to coordinate care from arrival to departure
- Ensured completion of all administrative and clinical details
- Periodic telephonic follow up to maintain continuity of care
- Knowledge, proper interpretation and, application of the beneficiary travel regulations and guidelines
- Knowledge and utilization of the various computer software programs throughout the VAPAHCS including but not limited to VA national facility locator, Beneficiary Travel waiver calculator, CPRS, ICB insurance buffer, TRM, VISTA, VSE GUI, Vista Imaging Capture, Vista Imaging Display
- Expertise in an extensive body of VA and DoD regulations, rules, procedures, and practices
- Extensive knowledge of all divisions of the VAPAHCS, the services offered and the most expeditious method to refer clients to the various divisions
- Stockton Community Based Outpatient Clinic-VAPAHCS
Program Support Assistant, (Cardiology Heart Failure Disease Management Program)
Department of Veteran Affairs
04.2015 - 05.2016
- Company Overview: Palo Alto Medical Center-VAPAHCS
- Communicated with Veterans, caregivers, VA staff and program team members to schedule, implement and evaluate program services
- Prepared and maintained project outreach, education and program presentations as directed
- Managed all electronic, digital and written correspondence in collaboration with team members
- Utilized purchasing systems for ordering, tracking and expensing equipment and supplies
- Assisted in documenting and analyzing program outcomes
- Initiated, tracked, and compiled documentation necessary to fulfill VA program annual reporting requirements
- Managed, reconciled, and expensed a budget to support the needs of the program for each fiscal year
- Completed Telehealth Clinical Technician (TCT) training
- Coordinated and provided logistical support for all Telehealth activities and services
- Collaborated with other Telehealth Clinical Technicians at various sites within the VAPAHCS to schedule and implement Clinical Video Telehealth (CVT) and V-Tel sessions
- Managed protected health information (PHI) consistent with current VA policy, federal and state laws and regulations, and licensing and accrediting agency standards
- Collected data and statistical information within a secured database in support of the program operations and assisting in the planning, review and reporting of data/statistical results of program/project studies
- Established protocols for incoming data, organizing computerized data sets and retrieving computerized data
- Coordinated incoming data from a variety of sources, reports and/or applications for omission and inconsistencies and ensuring data entry is complete and accurate
- Assisted in the arrangements of both domestic and foreign travel
- Maintained an automated system of program-specific data to track suspense items such as project milestones, progress reports, funding accomplishments and compliance strategies
- Ensured appropriate legal, regulatory and policy requirements were met.
- Processed incoming and outgoing material such as correspondence, reports, and memorandum
- Coordinated and scheduled patient appointments and managerial staff meetings in accordance with patient and clinical need
- Served as a liaison between the service and the office of Information and Technology for computer and database access
- Palo Alto Medical Center-VAPAHCS
Advanced Medical Support Assistant, (Patient Aligned Support Services)
Department of Veteran Affairs
10.2013 - 04.2015
- Company Overview: Livermore Hospital-VAPAHCS
- Registered newly enrolled patients
- Accurately scheduled new patient and return to clinic appointments
- Ensured all patient demographic information was accurate and currently applicable by collecting the information necessary from patients to update any changes into the VA's database (DCHP)
- Corresponded with clinical staff to ensure patient needs were met in a timely manner
- Ensured customer satisfaction by addressing patient questions and complaints and providing appropriate information for resolution
- Entered relevant information into TRM (VA Software) allowing physicians and nurses to retrieve vital health information related to a patient's medical condition
- Appropriately entered no-showed appointment information to ensure the prompt rescheduling of any missed appointments
- Monitored the Electronic Wait List
- Monitored both inpatient and outpatient appointments for areas of responsibility
- Ensured encounter forms were completed in compliance with Veteran Administration mandates to ensure appropriate workload credit was given
- Ensured all clinical administrative requirements were completed accurately, promptly and meet established standards
- Continually monitored the Telephone Care Program's (TCP) telephone system activity to ensure timely response to incoming calls.
- Notified the Nurse Manager if waiting times, or calls holding, exceed the standard maximum time allotted
- Actively participated in TCP planning, problem identification and problem resolution through multi-disciplinary program meetings
- Monitored calls in progress and reviewed completed work to see the instruction of work sequence procedures, methods and scheduling requirements were met
- Reconciled all pending and outstanding consult submissions to ensure all referrals were acted upon within the maximum time allotted
- Livermore Hospital-VAPAHCS
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information
Medical Support Assistant, (Nursing Service)
Department of Veteran Affairs
07.2012 - 10.2013
- Company Overview: VA Palo Alto Medical Center
- Registered newly enrolled patients
- Accurately scheduled patient appointments
- Ensured all patient demographic information was accurate and current by collecting necessary information from patients and updating any changes into the VA's database (DCHP)
- Corresponded via e-mail with nursing staff and physicians to ensure patient's needs were met in a timely manner
- Ensured customer satisfaction by addressing patient questions and complaints and providing appropriate information for resolution
- Entered relevant information into TRM (VA Software) allowing the physicians and nurses to retrieve vital health information related to a patient's medical condition
- Appropriately entered no-showed appointment information to ensure the prompt rescheduling of any missed appointments
- Monitored the Electronic Wait List
- Daily preparation of multiple clinics
- Monitored both inpatient and outpatient appointments for areas of responsibility
- Ensured all clinical administrative requirements were completed accurately, promptly and meet established standards
- Reconciled all pending and outstanding consult referral to ensure all referral were acted upon within the maximum time allotted
- VA Palo Alto Medical Center
Education
Bachelor of Arts - Social Sciences
California State University Stanislaus
Turlock, CA05-2026
Associates of Arts - Psychology
San Joaquin Delta Community
Stockton, CA01-2022
Associates of Arts - Social Science
San Joaquin Delta Community
Stockton, CA01-2022
High School Diploma -
Newark Memorial High School
Newark, CA06-2005
Skills
- Strategic program development
- Creative problem-solving
- Collaborative decision-making
- Strong oral presentation skills
- Independent project execution
- Exceptional organization and maintenance
- Proficient in Microsoft Word
- Advanced Excel skill
- Performance assessments
- Healthcare systems management
- Skill ans staff development
Certification
FCR 110 Contracting Officer Representative Level 1
Timeline
Program Specialist
Department of Veterans Affairs
11.2023 - Current
Program Support Assistant, (Caregiver Support Program)
Department of Veteran Affairs
10.2020 - 11.2023
Advanced Medical Support Assistant/Business Office Administrator,(Patient Aligned Support Services)
Department of Veteran Affairs
05.2016 - 10.2020
Program Support Assistant, (Cardiology Heart Failure Disease Management Program)
Department of Veteran Affairs
04.2015 - 05.2016
Advanced Medical Support Assistant, (Patient Aligned Support Services)
Department of Veteran Affairs
10.2013 - 04.2015
Medical Support Assistant, (Nursing Service)
Department of Veteran Affairs
07.2012 - 10.2013
Associates of Arts - Psychology
San Joaquin Delta Community
High School Diploma -
Newark Memorial High School
Bachelor of Arts - Social Sciences
California State University Stanislaus
Associates of Arts - Social Science
San Joaquin Delta Community