Sharath Johnes
Kamloops
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Operation Customer Service Representative (CSR)
Intelcom/Dragonfly Couriers
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Delivery Associate
Intelcom
03.2024 - 12.2024
- Planning and route management, Served as client advocate and management liaison
- Processing purchasing transaction
- Plan, organize and oversee operational logistics of the organization
- Prepare and submit progress and other reports
- Check and manage inventory, supplies and materials
- Train and guide employees in job duties, safety procedures and company policies
Insurance claims associate (Trans-Processing)
Sutherland Global Pvt Limited/Argo Group
04.2018 - 10.2023
- Processing payments and cash receipts
- Segregation and indexing of documents
- International call process
- On the job training for freshers
- Preparation of Acknowledgment Letters.
Accounts Executive and Administration
Prime Linda Products India Pvt Limited
04.2017 - 04.2018
- General accounting process
- Basic office Administration
Education
MBA - Airline And Airport Management
Bharathiyar University
Coimbatore, India08-2022
Certified Computerized Accountant - Computerized Accounting
Institute of Computerized Accounting
Kolkata, India11-2017
Bachelor of Commerce - Marketing Management
Mahatma Gandhi University
Ernakulam, India03-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
English
Native or Bilingual
Hindi
Limited Working
Tamil
Full Professional
Malayalam
Native or Bilingual
Timeline
Operation Customer Service Representative (CSR)
Intelcom/Dragonfly Couriers
01.2025 - Current
Delivery Associate
Intelcom
03.2024 - 12.2024
Insurance claims associate (Trans-Processing)
Sutherland Global Pvt Limited/Argo Group
04.2018 - 10.2023
Accounts Executive and Administration
Prime Linda Products India Pvt Limited
04.2017 - 04.2018
MBA - Airline And Airport Management
Bharathiyar University
Certified Computerized Accountant - Computerized Accounting
Institute of Computerized Accounting
Bachelor of Commerce - Marketing Management
Mahatma Gandhi University
Similar Profiles
Shibin ValiyamannilShibin Valiyamannil
Delivery Driver at Intelcom | Dragonfly CouriersDelivery Driver at Intelcom | Dragonfly Couriers
Adam MilksAdam Milks
Operations CSR at Dragonfly /IntelcomOperations CSR at Dragonfly /Intelcom
Jasmeet Jasmeet null
Package Handler at Intelcom DragonflyPackage Handler at Intelcom Dragonfly