Sharareh ZAEIM
Vancouver,BC
Summary
Dynamic professional with a proven track record in customer service and sales, exemplified during my tenure at NETGENGLASS. Skilled in client relations and critical thinking, I excel in resolving customer complaints and expanding client bases. Achieved increased loyalty through empathetic engagement and exceeded service goals, demonstrating exceptional problem resolution and data entry abilities.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
NETGENGLASS
08.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Cashier
Refah Supermarket
02.2020 - 06.2022
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Sales Agent
ESHELOMRAN BANA
01.2016 - 05.2020
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Sales Assistant
RAZHAN ARKA
08.2010 - 04.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - Architectural Drafting
ISLAMIC AZAD UNIVERSITY
09-2016
Skills
- Client Relations
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Languages
English
Professional Working
Persian
Native or Bilingual
Timeline
Customer Service Representative
NETGENGLASS
08.2023 - 10.2024
Customer Service Cashier
Refah Supermarket
02.2020 - 06.2022
Sales Agent
ESHELOMRAN BANA
01.2016 - 05.2020
Sales Assistant
RAZHAN ARKA
08.2010 - 04.2015
Bachelor of Arts - Architectural Drafting
ISLAMIC AZAD UNIVERSITY
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