Sharanpreet Kaur
Mississauga,ON
Summary
Dedicated and vigilant in ensuring the safety and security of premises. Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HDFC
Batala, Punjab
02.2023 - 02.2024
- I responded to customer inquiries via phone,email ,and chat in a timely Answered customer questions via phone, email, and chat.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Processed orders,returns and exchanges accurately and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
Tutor
City Nursing College
Gurdaspur, Punjab ,India
01.2019 - 01.2023
- Registered Nurse License from India.
- Maintained accurate records of student attendance and progress.
- Monitored student performance on assignments and assessments throughout the year.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Demonstrated various teaching techniques to engage students in the learning process.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Strong interpersonal skills and ability to work effectively in a team enviroment .
- Assisted students in developing effective study habits and strategies for success in school.
Education
Bachelor of Science - Bsc Nursing
Shri Guru Ram Das College
Hoshiarpur09-2018
Skills
- Inbound and Outbound Calling
- Cultural Sensitivity
- Paperwork Processing
- Active Listening
- Report Preparation
- Stock management
- Documentation
Certification
- Ontario Security Guard License
- CPR and First Aid Certification
Languages
English
Professional
Punjabi
Full Professional
Hindi
Professional
Timeline
Customer Service Representative
HDFC
02.2023 - 02.2024
Tutor
City Nursing College
01.2019 - 01.2023
Bachelor of Science - Bsc Nursing
Shri Guru Ram Das College
Similar Profiles
Mallika ManuMallika Manu
Project Trainee at HDFCProject Trainee at HDFC
Trishank TanayTrishank Tanay
Cashier at HDFCCashier at HDFC
Abhijit ParanjpeAbhijit Paranjpe
Credit Analyst at HDFCCredit Analyst at HDFC