Sharanjot Kaur
Surrey,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. A detail-oriented security officer is equipped with excellent memory and awareness of people, events, and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tim hortans
Surrey, BC
06.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that met customer needs.
Security Guard
G Raptors
Surrey, BC
11.2023 - 01.2024
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Maintained order during special events such as concerts and conferences.
- Observe surveillance cameras for any suspicious activity or intruders.
- Investigated suspicious activity and reported findings to management.
Education
Associate of Arts - Gender Studies
Kwantlen Polytechnic University
Langley, BCSkills
- Customer Assistance
- Customer Consulting
- Customer Inquiries
- Problem-Solving
- Inquiry Requests
- Cctv Monitoring
- Grounds Patrols
- Incident Reporting
- Grounds Inspection
Languages
English
Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Availability
- Full-time availability
Timeline
Security Guard
G Raptors
11.2023 - 01.2024
Customer Service Representative
Tim hortans
06.2022 - Current
Associate of Arts - Gender Studies
Kwantlen Polytechnic University
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