Sharanjit Kaur
Georgetown,ON
Summary
Professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Security Guard
Syncro Security
11.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
CSR
Teleperformance
11.2021 - 03.2023
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Package Delivery Driver
UPS
08.2020 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Mobile Security Officer
Paladin Security Group
08.2018 - 09.2020
- Conducted regular inspections of security systems, ensuring optimal performance and timely repairs as needed.
- Exhibited quick decision-making skills during high-pressure situations while maintaining composure under stress conditions.
- Served as an ambassador for company values, consistently demonstrating professionalism in all interactions with clients, colleagues, and the public.
- Optimized resource allocation through effective scheduling, ensuring adequate coverage at all times without sacrificing quality service delivery standards.
- Improved response times to emergencies by maintaining effective communication with dispatch centers.
- Contributed to a secure workplace culture by proactively identifying potential risks or vulnerabilities within assigned locations.
- Promoted a positive image for the organization by representing it professionally at various events such as trade shows, conferences, or community outreach initiatives.
- Enhanced mobile security by conducting thorough vehicle and foot patrols in designated areas.
- Maintained a safe environment for customers and employees by enforcing facility policies and procedures.
- Provided detailed incident reports, documenting observations for management review and action planning purposes.
Loss Prevention Officer
Garda World
02.2016 - 06.2018
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
CSR
IOS Solutions
04.2014 - 01.2016
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Warehouse Worker
Gap Distribution Center
04.2012 - 12.2013
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Business Administration
Sheridan College
Brampton, ON05.2014
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- CCTV monitoring
- Incident reporting
- First aid certified
- Access control
- Relationship building and management
- Document preparation
- Firearms expertise
- Crowd control
- Security operations
- Customer service
- CPR certified
- Team player
- First aid training
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
French
Elementary
Timeline
Security Guard
Syncro Security
11.2024 - Current
CSR
Teleperformance
11.2021 - 03.2023
Package Delivery Driver
UPS
08.2020 - 10.2021
Mobile Security Officer
Paladin Security Group
08.2018 - 09.2020
Loss Prevention Officer
Garda World
02.2016 - 06.2018
CSR
IOS Solutions
04.2014 - 01.2016
Warehouse Worker
Gap Distribution Center
04.2012 - 12.2013
Business Administration
Sheridan College
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