SHARANJIT KAUR
Brampton,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Responsible, punctual and productive professional Dedicated to following health and safety guidelines. An administrative professional committed to cultivating positive client, staff and management connections.
Overview
6
6
years of professional experience
Work History
SURGICAL COORDINATOR
OCC Eyecare
02.2023 - 02.2024
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Checked patients in and out and collected payments.
ADMINISTRATIVE ASSISTANT
OCC Eyecare
06.2022 - 09.2022
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created and maintained databases to track and record customer data.
- Updated patients regarding their follow-up appointments.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
SAFETY AND COMPLIANCE (TEAM MEMBER)
Ace City Inc.
06.2021 - 06.2022
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained record of daily log sheets.
- Planned and executed compliance audits to check company policies procedures and controls
TRAVEL AGENT ASSISTANT
Airliners
05.2020 - 07.2020
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
RESTAURANT TEAM MEMBER
McDonald's
08.2019 - 12.2019
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
Crew Member
Pizza Hut
01.2018 - 08.2019
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping and wiping down surfaces.
- Connected with customers for their needs and ensured customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Tourism And Travel Management -
Humber College
Toronto, ON06.2019
Skills
- Active Listening
- Documentation and Recordkeeping
- Strong Communication Skills
- Works Well Under Pressure
- Multitasking and Prioritization
- Professionalism and Confidentiality
- Data Entry Efficiency
- Payment Collection
- Schedule Coordination
- Problem-solving abilities
- Task Prioritization
- Cleanliness and sanitation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
SURGICAL COORDINATOR
OCC Eyecare
02.2023 - 02.2024
ADMINISTRATIVE ASSISTANT
OCC Eyecare
06.2022 - 09.2022
SAFETY AND COMPLIANCE (TEAM MEMBER)
Ace City Inc.
06.2021 - 06.2022
TRAVEL AGENT ASSISTANT
Airliners
05.2020 - 07.2020
RESTAURANT TEAM MEMBER
McDonald's
08.2019 - 12.2019
Crew Member
Pizza Hut
01.2018 - 08.2019
Tourism And Travel Management -
Humber College
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