Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

SHARANJEET KAUR

Scarborough,ON

Summary

Dedicated and adaptable hospitality professional with extensive experience in fast-paced environments, including roles as a crew trainer at McDonald's, hotel room attendant at Centennial College Event Centre, and barista and bartender at The Local Café and Restaurant. Proven expertise in delivering exceptional customer service, maintaining high operational standards, and fostering team collaboration. Skilled in training staff, ensuring guest satisfaction, and managing multiple priorities efficiently. Committed to creating positive guest experiences and upholding quality service in all aspects of the hospitality industry.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
02.2023 - Current
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Boosted customer satisfaction ratings by implementing effective communication techniques within crew.

Hotel Room Attendant

Event Centre , Centennial College
09.2024 - 12.2024
  • Collaborated with laundry department to ensure availability of clean linens at all times.
  • Reduced guest complaints by promptly addressing and resolving housekeeping issues.
  • Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
  • Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
  • Increased efficiency with thorough room inspections, ensuring adherence to hotel standards.
  • Assisted in the development of new cleaning procedures resulting in streamlined operations.
  • Ensured safety and security of guests'' belongings through diligent handling and storage practices.
  • Provided personalized service to VIP guests by accommodating special requests when possible.

Event Server

Event Centre, Centennial College
09.2024 - 12.2024
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Answered guest questions about event plans and food service choices.
  • Maintained a professional appearance and demeanor at all times, reflecting positively on the event venue and company as a whole.

Barista

The Local Cafe and Restaurant
09.2024 - 12.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Host

The Local Cafe and Restaurant
09.2024 - 12.2024
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Bartender

The Local Cafe and Restaurant
09.2024 - 12.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Education

Hotel Operations Management - Hospitality Management

Centennial College
Scarborough, ON
12-2024

Hospitality Skills Ontario College Certificate - Hospitality Management

Centennial College
Scarborough, ON
04-2024

Skills

  • Cleaning and sanitation
  • Food safety
  • Safe food handling
  • Customer service
  • Problem-solving
  • Time management
  • Workplace safety
  • Team leadership
  • Room inspections
  • Efficient cleaning
  • Guest satisfaction
  • Order taking accuracy
  • Strong teamwork
  • Food handling
  • Active listener
  • Attention to detail
  • POS system operation

Accomplishments

Awarded the Service Excellence Award by the General Manager during my internship at Centennial College, recognizing outstanding dedication to guest satisfaction and exceptional service delivery.

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

Smart Serve

WHIMS

Wine101

TrainCan Food Handler Certification

It's Your Shift Training

Ontario Health and Safety Certificate

Opera Cloud Application

Social Media Marketing Typsy

Slip, Trip, and Fall prevention

Food Handler

Advanced Hotel Scale Skills Certificate


Timeline

Hotel Room Attendant

Event Centre , Centennial College
09.2024 - 12.2024

Event Server

Event Centre, Centennial College
09.2024 - 12.2024

Barista

The Local Cafe and Restaurant
09.2024 - 12.2024

Host

The Local Cafe and Restaurant
09.2024 - 12.2024

Bartender

The Local Cafe and Restaurant
09.2024 - 12.2024

Crew Trainer

McDonald's
02.2023 - Current

Hotel Operations Management - Hospitality Management

Centennial College

Hospitality Skills Ontario College Certificate - Hospitality Management

Centennial College

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SHARANJEET KAUR