Sharanjeet Chinna
Nanaimo,BC
Summary
Lead Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Scotiabank
10.2022 - Current
- Operating cash drawers, cheque scanners, and other equipment
- Storing deposit slips, cancelled cheques, and other documents
- Providing copies of paperwork like cancelled cheques when requested
- Counting cash drawer at the start and end of each shift
- Verifying customer identification to meet legal requirements
- Getting authorization from supervisors for large and/or international transactions
- Informing customers about the types of accounts available and their minimum balances and other requirements
- Setting appointments for people to speak with Financial Advisors, Investment Planners, or Loan Officers.
Sales Representative
Manhattan Home
08.2021 - 01.2023
- Increased sales by offering advice on purchases and promoting additional products
- Retains excellent client satisfaction ratings through outstanding service delivery
- Trains and mentors new sales representatives
- Organized sales paperwork, presented proposals and finalized contracts
- Assists in product placement and visual merchandising, maintaining attractive and inviting appearance
- Evaluates inventory and delivery needs and optimized strategies to meet customer demands.
Sales Representative
The Brick
09.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offering advice and assistance to customers, paying attention to special needs or wants
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff.
Assistant General Manager
Tim Hortons
10.2018 - 09.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Accountant
TVS - INDIA
11.2016 - 07.2018
- Reviewed general ledger entries and assessed accuracy
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Communicated with suppliers to reconcile invoice payments
- Maintained accurate and complete documentation for financial department procedures to facilitate new employee training
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
Education
Post Graduate - Project Management
Vancouver Island University
09.2020
Graduate Certificate - Business
Vancouver Island University
Nanaimo, BC09.2019
Master Of Commerce -
Panjanb University
05.2016
Skills
- Complex Problem Solving
- Decision Making
- Personnel Management
- Assignment Delegation
- Excellent customer Service skills
- Verbal and Written Communication
- Schedule Management
- Strong Organizational Skills
- Financial services
- Microsoft Office
- Computer Proficiency
Timeline
Customer Service Representative
Scotiabank
10.2022 - Current
Sales Representative
The Brick
09.2021 - 11.2021
Sales Representative
Manhattan Home
08.2021 - 01.2023
Assistant General Manager
Tim Hortons
10.2018 - 09.2021
Assistant Accountant
TVS - INDIA
11.2016 - 07.2018
Post Graduate - Project Management
Vancouver Island University
Graduate Certificate - Business
Vancouver Island University
Master Of Commerce -
Panjanb University
Certification
- Serving It Right
- FoodSafe Level 1
- 2024 Tri Council Ethics Certificate
Languages
English - Fluent
Punjabi - Fluent
Hindi - Fluent
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