Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sharandeep Kaur

Greater Sudbury,ON

Summary

Dynamic and results-driven professional with a strong foundation in customer service and a diploma in Business General. Proven ability to effectively engage with clients, assess their needs, and provide tailored solutions to enhance their banking experience. Possess a comprehensive understanding of banking operations, financial products, and industry regulations. Known for delivering exceptional service and building lasting relationships. Eager to leverage expertise and drive to contribute to the success of a reputable financial institution.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Tim Hortons
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating the company website and placing online orders, improving overall user experience.

Volunteer

WorkForce
09.2022 - 12.2022
  • Enhanced community engagement by organizing and leading outreach events.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Education

Business GEBU

Cambrian College of Applied Arts And Technology
Greater Sudbury, ON
06.2023

Skills

  • Call Management
  • Report Generation
  • Appointment Scheduling
  • Data Entry
  • Paperwork Processing
  • Complaint resolution
  • Follow-up skills
  • Customer Service

Languages

English
Professional Working
Punjabi
Full Professional

Timeline

Customer Service Representative

Tim Hortons
10.2022 - Current

Volunteer

WorkForce
09.2022 - 12.2022

Business GEBU

Cambrian College of Applied Arts And Technology

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Sharandeep Kaur