Sharan Sandhu
Mississauga,ON
Summary
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through almost 2 years of aviation experience. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in flight attendants
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ardene
03.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Airport Ramp Agent
Airport
10.2022 - 02.2023
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
- Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
- Provided exceptional customer service to passengers, assisting with luggage handling and addressing concerns promptly.
- Promoted environmental sustainability within airport operations by properly disposing waste materials according to guidelines.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
Education
General Business - Business
Cambrian College of Applied Arts And Technology
Brampton, ONSkills
- Account updating
- Complaint resolution
- Call Management
- Data Collection
- Appointment Scheduling
- Materials Transport
- Receiving support
- Travel Planning
- Coordination
Timeline
Customer Service Representative
Ardene
03.2023 - 12.2023
Airport Ramp Agent
Airport
10.2022 - 02.2023
General Business - Business
Cambrian College of Applied Arts And Technology
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