Summary
Overview
Work History
Education
Skills
Objective
References
Timeline
Generic

Sharan Natt

Surrey,Canada

Summary

Aiming for a Manager, Artificial Intelligence position where I can leverage my extensive experience in project management, business analysis, strategic thinking, and stakeholder relationships, driving organizational success through process improvement to create efficiency.

Distinguished leader with comprehensive knowledge of the post-secondary environment, governance, and strategic planning. Over eight years of leadership experience within academic administration and higher education settings, reinforced by a Doctor of Engineering in Artificial Intelligence and Machine learning and Master's degree in Business Administration. Proven expertise in relationship management, conflict resolution, and stakeholder engagement, complemented by a keen understanding of university protocols, policies, and procedures.

Overview

16
16
years of professional experience

Work History

Senior Operations Process Analyst

Fortis BC GAS
02.2024 - Current
  • Investigates reported process breakdowns and works collaboratively to analyze processes and procedures, perform gap analysis and determine root cause
  • Researches, observes and identifies opportunities for process improvement
  • Works with managers and users to document and design consistent, effective, and efficient process flow charts and maps
  • Analyses and investigates system maintenance problems with existing operations systems and makes recommendations or takes action to resolve problems
  • Verifies changes/additions and maintains control of system business parameter tables
  • Manages the priority of corrective and adaptive system maintenance modifications for non-SAP applications and assists in the prioritization of corrective and adaptive system maintenance for SAP
  • Documents system changes, prepares test scripts and conducts user acceptance testing of all changes
  • Maintains records of test results for verification
  • Provides direction to outsourced system maintenance providers programming corrective and adaptive system changes
  • Research system enhancement requirements based on business needs
  • Works collaboratively with Managers and users to create consistent, effective, and efficient processes and makes recommendation to resolve process breakdowns
  • Manages small assignments as assigned
  • Develops, maintains and publishes user documentation and training materials with respect to both systems and processes for different departments throughout the company
  • Communicates both systems and process changes to users and other affected parties
  • Coaches users in the effective and consistent use of Operations systems and processes
  • Provides end user system training, support, guidance and advice on existing operations systems and processes
  • Coordinates and conducts training sessions
  • Delivered detailed reports on operations performance metrics, enabling informed decision-making among senior leadership.
  • Conducted regular audits of existing processes to ensure compliance with internal standards as well as external regulatory requirements.
  • Collaborated with IT teams to develop custom tools that automated repetitive tasks, reducing manual labor requirements.
  • Streamlined operations processes by identifying bottlenecks and implementing targeted solutions.

Emergency Coordinator

Fortis BC GAS
05.2018 - 02.2024
  • Led emergency response initiatives, optimizing communication among stakeholders
  • Managed field resources, tools, and equipment, prioritizing timely response to emergencies and routine tasks
  • Receives or initiates reports of system damages to other services such as sewer damage, street lighting damage and pavement cuts and maintains related records
  • Follows Fortis BC emergency procedures to notify area managers, fire/police departments and municipalities
  • Liaised regularly with utility providers, municipal agencies, and government bodies to streamline emergency responses
  • Supported activation of emergency operations center; actively participated in emergency training, drills, and strategic planning sessions
  • Developed and revised emergency response strategies, ensuring alignment with company objectives and industry best practices
  • Develop, coordinate, and deliver a variety of tabletop exercises, workshops and training
  • Collaborated cross-functionally to integrate emergency planning with broader organizational goals and initiatives
  • Evaluated and reported on the effectiveness of emergency response drills, recommending improvements for future strategy enhancements
  • Plan, develop, coordinate, evaluate, implement and maintain the emergency program and assist in maintenance of the Business Continuity Plan
  • Enhanced community preparedness by developing and implementing comprehensive emergency management plans.
  • Oversaw inventory management of emergency supplies and equipment, ensuring adequate stock levels during critical situations.
  • Developed training programs for emergency response personnel, increasing their knowledge and skills in handling crisis situations.

Patrol officer

Surrey Crime Prevention Society
01.2012 - 09.2021
  • Engaged in community outreach, reported suspicious activities, and participated in community events promoting public safety
  • Watched for and reporting suspicious activity and recovered and reported stolen vehicles to 911 services
  • Reported observations, making public aware of Crime prevention strategies in concert with ICBC and attending various community events such as R.C.M.P Block party, Surrey Children's Festival etc
  • Supervised teams to have a proper control of emergencies as soon as possible
  • Assisted in searches for missing persons or any other activity deemed necessary by the Program Manager or Coordinator at various community events
  • Toured communities within the City of Surrey

Construction Service Coordinator

Hub Engineering Inc.
03.2017 - 05.2018
  • Spearheaded support for operations, project management, and on-site teams
  • Assisted in bid preparation, tender submissions, and contract review
  • Ensured subcontractor performance aligns with contractual agreements and supervised project documentation
  • Coordinate permitting (Pre-construction meetings) and inspections of construction sites
  • Submitting documents to Project Managers/ Project Engineers for review, making changes as directed and routing appropriate documents for approval and execution
  • Preparing Municipalities pre-construction packages and doing the field inspections
  • Prepared budgets and reports after processing the cost estimation for each projects

Land Development Senior Accounting Associate

City of Surrey, Land Development Division, Engineering Department
10.2014 - 11.2016
  • Managed financial data, reconciled accounts, and ensured accurate reporting of TCA and capital assets
  • Oversaw the creation of work orders, reimbursement processes, and compliance with accounting timelines
  • Making sure all TCA reports are correct and recording them as into capital assets database
  • Recorded the accounting entries in Agresso and updating the budget and project reports
  • Assisted others in performing their duties
  • Reduction or release of letter of credit or cash security as per the construction completion stage
  • Created work orders as per the requirement of the work on site and reimbursing developer and other related parties as per the Service Agreements
  • Checked the reimbursements request package and communicating with consultant’s if additional documents need to be submitted
  • Ensured compliance with accounting deadlines
  • Estimating cost and latecomers, calculating final latecomers and completing general project reports and budgets
  • Issuing letters to developer and related parties regarding expenditures based on the status of construction on the land development project
  • Responded to inquiries from staff, public and others
  • Performed accounts receivables invoicing and collection follow-up

Senior Accounting Associate

Trans Logic Truck Lines
05.2012 - 11.2013
  • Handled full-cycle accounting, reconciled bank accounts, and processed vendor invoices ensuring financial accuracy
  • Oversaw customer invoicing, receipt postings, and payment processing
  • Proficient with Custom Trucking software
  • Payroll, Data Entry, Full charge to bookkeeping

Accounting Associate

National Safety Code Compliance
01.2012 - 05.2012
  • Full cycle accounting using QuickBooks and Simply Accounting
  • Fuel tax filing for trucking companies to government, Process Accounts Payable: prepare and mail out cheques, weekly cheque runs, reconcile supplier invoices
  • Performed duties related to safety code of trucking companies and giving information session to drivers regarding long haul or local trip, documents requirement, loading and unloading, violations, and audits of Company
  • Prepared Manifest for border clearance and checking Pars and Paps no
  • For loads clearance
  • Ensured compliance with accounting deadlines
  • Monitored and recorded company expenses

Customer Service Representative

Fortis Heart Institute
04.2009 - 05.2011
  • Streamlined office operations, managed staff scheduling, and provided top-tier customer service
  • Provided Customer Service including answering phone calls, taking messages, responding to inquiries and provided clerical and secretarial support to Centre staff and management
  • Followed office procedures, provided office services and ensured deadlines were met
  • Handled and set up daily staff scheduling and adjustments
  • Assembled data, maintained data bases and other administration duties as required
  • Organized, registered, and communicated to staff for workshops and staff development

Education

Doctor of Engineering - Artificial Intelligence and Machine learning

George Washington University
Washington, D.C
01.2024

Master of Business Administration - Leadership Focus

Simon Fraser University
Burnaby, BC
01.2023

Project Management Professional -

Project Management Professional (PMP) – 2023
01.2023

Incident Command System Level – 1 Certification -

01.2023

Construction Cost Estimating -

British Columbia Institute of Technology (BCIT)
Burnaby, BC
01.2018

Public Works Inspection -

British Columbia Institute of Technology(BCIT)
Burnaby, BC
01.2018

Municipal Plan Reading Courses -

British Columbia Institute of Technology (BCIT)
Burnaby, BC
01.2017

Courses in Accounting - Office Administration

British Columbia Institute of Technology
Burnaby, BC
01.2012

Master of Business Administration - ICES

BCIT
01.2011

Extensive Training in Data Entry Systems -

01.2009

Courses in Computer Applications -

BCIT
01.2009

Skills

  • AI & Machine Learning Strategy Development
  • Business Process Automation using AI
  • Data Analysis using Python
  • Data Analysis using SQL
  • Data Analysis using Power BI
  • AI-based Problem Solving & Decision Making
  • Team Leadership in AI Projects
  • Budgeting and Forecasting
  • Conflict Resolution
  • Strategic Leadership
  • Post-secondary Environment Acumen
  • Stakeholder Relations
  • Project Management & Strategy
  • Technical Proficiency
  • Construction Management
  • Oracle Database
  • Microsoft Office Suite
  • Microsoft SQL Server
  • Microsoft Power BI
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Access
  • Knime
  • SAS

Objective

Seeking a leadership role in Artificial Intelligence at TELUS, where I can apply my extensive experience in AI-driven strategies, project management, and organizational development to drive innovation and business outcomes.

References

Available upon request.

Timeline

Senior Operations Process Analyst

Fortis BC GAS
02.2024 - Current

Emergency Coordinator

Fortis BC GAS
05.2018 - 02.2024

Construction Service Coordinator

Hub Engineering Inc.
03.2017 - 05.2018

Land Development Senior Accounting Associate

City of Surrey, Land Development Division, Engineering Department
10.2014 - 11.2016

Senior Accounting Associate

Trans Logic Truck Lines
05.2012 - 11.2013

Patrol officer

Surrey Crime Prevention Society
01.2012 - 09.2021

Accounting Associate

National Safety Code Compliance
01.2012 - 05.2012

Customer Service Representative

Fortis Heart Institute
04.2009 - 05.2011

Incident Command System Level – 1 Certification -

Master of Business Administration - ICES

BCIT

Extensive Training in Data Entry Systems -

Courses in Computer Applications -

BCIT

Doctor of Engineering - Artificial Intelligence and Machine learning

George Washington University

Master of Business Administration - Leadership Focus

Simon Fraser University

Project Management Professional -

Project Management Professional (PMP) – 2023

Construction Cost Estimating -

British Columbia Institute of Technology (BCIT)

Public Works Inspection -

British Columbia Institute of Technology(BCIT)

Municipal Plan Reading Courses -

British Columbia Institute of Technology (BCIT)

Courses in Accounting - Office Administration

British Columbia Institute of Technology

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Sharan Natt