SHARAN DHALIWAL
Guelph
Summary
Organized and dedicated administrative assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Relationship Matters Therapy Centre
07.2022 - 08.2023
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Used active listening skills and conflict resolution to provide solutions to client’s concerns in person, over phone, and by email.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales Associate/Cashier
TJX
07.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Clinic Support Volunteer
Guelph Medical Place Physiotherapy
05.2021 - 04.2022
- Worked alongside physiotherapists and physiotherapist assistants to assist patients with treatment while maintaining a clean clinic environment.
- Performed ultrasound, administered Transcutaneous electrical nerve stimulation (TENS), and traction to relieve pain and improve comfort levels
- Utilized active listening skills and interpersonal skills to address patients' physical and emotional needs.
Sales Associate/Cashier
Forever 21
06.2019 - 11.2019
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Worked with sales team to collaboratively reach targets (over $500/shift), consistently meeting, or exceeding personal quotas
- Mentored new team members on registers, meeting customer needs, maximizing group performance, and maintaining high satisfaction with customers.
Merchandiser
Walmart
08.2017 - 08.2018
- Updated pricing and signage to complete product displays and educate customers.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education
Master of Arts - Spiritual Care And Psychotherapy
Wilfrid Laurier University
Waterloo, ON04.2025
Honors Bachelor of Arts - Psychology
University of Guelph
Guelph, ON06.2022
Certificate - Pre-Health Sciences
Conestoga College
Kitchener, ON06.2017
Skills
- 5 years of customer service
- Data Entry
- Office Administration
- Scheduling and calendar management
- Organization skills
- Punctual
- Professional Communication
- Time Management
- Telephone skills
- Microsoft Outlook and Jane
- Recordkeeping
- Social media content creating
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Professional Working
Professional Development
- Trans Awareness Part 1 & 2: The Basics & Beyond
- Introduction to HIV
- LivingWorks Start – Suicide Prevention Training
- Accessibility for Ontarians with Disabilities Act (AODA) Training Program
- Principles of Belonging: Anti-Oppression and Anti-Racism
- Positive Space Training
- I have published mental health blogs and social media content based on research.
Timeline
Administrative Assistant
Relationship Matters Therapy Centre
07.2022 - 08.2023
Sales Associate/Cashier
TJX
07.2021 - 07.2022
Clinic Support Volunteer
Guelph Medical Place Physiotherapy
05.2021 - 04.2022
Sales Associate/Cashier
Forever 21
06.2019 - 11.2019
Merchandiser
Walmart
08.2017 - 08.2018
Master of Arts - Spiritual Care And Psychotherapy
Wilfrid Laurier University
Honors Bachelor of Arts - Psychology
University of Guelph
Certificate - Pre-Health Sciences
Conestoga College
Similar Profiles
Amber KozmaAmber Kozma
Registered Psychotherapist at Relationship Therapy CentreRegistered Psychotherapist at Relationship Therapy Centre
Andre FergusonAndre Ferguson
Customer Service Specialist at Rogers (Victoria Pk & Consumers Rd.) - Customer Relationship CentreCustomer Service Specialist at Rogers (Victoria Pk & Consumers Rd.) - Customer Relationship Centre
Kelsie QuigleyKelsie Quigley
RBT at Therapy MattersRBT at Therapy Matters
Julien MeagherJulien Meagher
Bilingual Substitute Teacher at Conseil Scolaire Catholique ProvidenceBilingual Substitute Teacher at Conseil Scolaire Catholique Providence
NAVEEN VARGHESENAVEEN VARGHESE
ASSEMBLER at Skyjack IncASSEMBLER at Skyjack Inc