Sharan Athiyadath
1-10 Rosedale Dr, Dartmouth, Halifax,NS
Summary
Dedicated and results-driven professional with over 5 years of software development and implementation experience, including expertise in mid-market/enterprise software implementations and accounting functions. Seeking a position where I can provide customers with the best solutions and offer advanced guidance, drive customer success, and provide valuable support to both new and existing customers while leveraging my extensive experience and skills.
Overview
6
6
years of professional experience
Work History
Technical - Consultant (Remote)
Hagnosoft Technologies Pvt ltd
07.2023 - 10.2023
- Administer, analyze, and test various IT technologies, including the Firm's document management system and Office 365
- Take ownership of system support tickets, vet, research, resolve, or escalate issues as appropriate.
- Own and manage new customer software implementation projects from initiation to completion, ensuring high levels of customer success.
- Conduct in-depth analysis of customer's current environment and business processes to identify gaps and challenges for a seamless transition.
- Collaborate with cross-functional teams to ensure that appropriate systems and people are updated for new customer implementations, user additions, product additions, locations, and trainings.
- Provide go-live training to customers, addressing their concerns, troubleshooting issues, and escalating product-related problems as needed.
- Support existing customers by reviewing their current processes and assisting them in implementing best practices to meet their business objectives.
- Engage in proactive conversations with customers to drive software adoption, identify areas of improvement, and ensure customer satisfaction.
- Collaborate with vendors on projects deploying and supporting new solutions.
- Plan and attend training events, user conferences, trade shows, and training communications to stay up-to-date with industry trends and maintain strong customer relationships.
- Provide software support as required, covering for colleagues during absences.
UI Developer
Hagnosoft technologies Pvt Ltd
Bangalore, KA, India
06.2018 - 12.2022
- Developed custom web application interfaces with HTML, CSS, Bootstrap and Javascript to meet client requirements.
- Wrote application level codes to interact with backend codes.
- Coordinated production across stages from concept and design development through final testing and optimization.
- Developed and documented style guidelines for website content.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Assist with IT security-related tasks, client audits, RFPs, and other projects while ensuring adherence to the Firm's Administrative IT Security Policy and User & Network Security Policy.
- Collaborate with vendors on projects deploying and supporting new solutions.
- Manage document security utilizing ethical wall platforms and participate in monthly maintenance outside of standard working hours.
- Conducted customer phone calls and in-person visits to maintain positive relationships.
- Assisted customers with product adoption and utilization to promote customer success.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Improved customer service wait times to mitigate complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
UI Developer
Redpawns Software
Bangalore, KA, India
08.2017 - 05.2018
- Developed web application interfaces with HTML and CSS.
- Redesigned and implemented complete web applications to meet web and industry standards.
- Worked with technical leads, engineers and designers to develop dynamic client-side web applications across various areas of business.
- Converted PSD mockups into pure hand-written HTML and CSS pages.
Education
Bachelor of Science - Computer Science
Excel Engineering College
TN, India06.2015
Skills
- Active listening
- Planning & organizing
- Multitasking
- Product Integration
- Problem solving
- Issue Resolution/Troubleshooting
- Office 365 Administration
- Document Management System Administration
- Good Communication
- IT Security Compliance
- Customer Service
- Client Audits and RFPs
- Vendor Collaboration
Technologies
- HTML
- CSS
- Bootstrap
- Javascript
- Jquery
- Python
- SASS
- Linux commands
- SQL
- React Js
- XML
- GIT
- Microsoft Office 365
- Microsoft Azure
- Windows, Linux and Mac Operating systems
- Google suite
- Networking basics
- Troubleshooting Hardware/software issues.
- Troubleshooting storage,mobile and printer devices
- Troubleshooting Networks
Accomplishments
- Recognized with Company Excellence Award for outstanding performance and team contributions.
- Recognized with Customer's Choice Award for maintaining excellent customer ratings.
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of software by keeping clients updated at each phase of the development, realizing overall increase in customer satisfaction and cost efficiency.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Timeline
Technical - Consultant (Remote)
Hagnosoft Technologies Pvt ltd
07.2023 - 10.2023
UI Developer
Hagnosoft technologies Pvt Ltd
06.2018 - 12.2022
UI Developer
Redpawns Software
08.2017 - 05.2018
Bachelor of Science - Computer Science
Excel Engineering College
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