Shara Mae Mallare
Calgary,AB
Summary
Customer Service Cashier at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Sobeys
Calgary, AB
08.2020 - 10.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during lottery sales.
Dietary Aide
Golden life management
Calgary, AB
06.2019 - 10.2020
- Served meals to residents in accordance with established schedules and dietary procedures.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments.
Supervisor
Freshii
Calagary, AB
07.2017 - 10.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
Crew Trainer
Mcdonalds
Calgary, AB
03.2012 - 04.2017
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Mentored junior employees to improve performance, food safety and customer service.
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Flight Attendant Certificate -
Canadian Tourism College
Vancouver, BC08.2017
Bishop Grandin High School
Calgary, AB06.2015
Skills
- Customer Service and Assistance
- Work Task Prioritization
- Cash Register Operation
- Customer Complaint Resolution
- Performing Needs Assessments
- POS Inventory System Operation
- Professional Telephone Etiquette
- Upselling Techniques
- Confirming Transactions
- Adaptable and Flexible
- Food Sales and Promotion
- Guest Satisfaction
- Credits and Refunds
Timeline
Customer Service Cashier
Sobeys
08.2020 - 10.2022
Dietary Aide
Golden life management
06.2019 - 10.2020
Supervisor
Freshii
07.2017 - 10.2019
Crew Trainer
Mcdonalds
03.2012 - 04.2017
Flight Attendant Certificate -
Canadian Tourism College
Bishop Grandin High School
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