Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sharah Kaye Padua

Toronto,ON

Summary

Newly graduated from Seneca College, dreamed to work in an Airline Industry either Flight Attendant or Customer Service Agent. Hardworking and passionate job seeker with strong customer service skills and ready to apply experiences, learnings in this job position, and at the same time to gain more experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
04.2022 - Current
  • Worked front counter and drive-thru.


  • Took orders, packed food, making drinks, and collected payments.


  • Performed strong multitasking abilities, and handling multiple orders.


  • Worked well with teammates and accepted coaching from management team.


  • Greet customers and resolve problems.


  • Restocked stations, stocked supplies for the next shift, and cleaned stations.


  • Teamwork to reached goal 90 seconds to served customers.

Customer Service Ambassador (CO-OP)

Cathay Pacific Airways
01.2024 - 05.2024
  • Gathered information at flight briefing and filled up supplies ahead of time.


  • Greet travelers and address any concerns or queries and provide solutions.


  • Assisted passengers with self-service kiosk check-in by displaying exceptional customer service.


  • Verified accuracy of traveler's documentation and helped them find service agent counters to drop off their bags.


  • Teach and guide the passengers how to do the self-service check-in, so that customer will know how to use it next time.


  • Obtained Yellow Security Control Pass at Toronto Pearson Airport.

Education

Diploma - Flight Services-Operations & Cabin Management

Seneca College
1750 Finch Ave E
06.2024

Skills

  • Customer Service
  • Customer Focus
  • Complaint Handling
  • Communication
  • Teamwork
  • Positive Attitude
  • Work Ethic
  • Adaptability
  • Amadeus Altea
  • Microsoft Office

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual

Certification

Certification of Completion- Cathay Pacific Field Placement as a Customer Service Ambassador


Ontario College Diploma- Seneca College,

Flight Services-Operations and Cabin Management (Honours)

Timeline

Customer Service Ambassador (CO-OP)

Cathay Pacific Airways
01.2024 - 05.2024

Crew Member

McDonald's
04.2022 - Current

Diploma - Flight Services-Operations & Cabin Management

Seneca College

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Sharah Kaye Padua