Sharafenna Williams
Antelope
Summary
Dedicated and passionate job seeker with exceptional organizational skills, poised to contribute effectively as an entry-level Leasing Consultant. Committed to supporting team objectives and enhancing client satisfaction through proactive engagement and a strong work ethic. Eager to leverage keen attention to detail and a customer-focused approach to drive success in a dynamic environment. Ready to embrace new challenges and foster positive relationships within the team.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
12.2022 - Current
- .Assist customers with concerns or complaints
- .Attention to detail
- .Managerial duties
- .Work individually & as a team
- .Thrive in a fast paced environment
- Goal oriented
- Excellent verbal & written communication
- Consistently meets sales goals
- Work with various computer programs
Member Service Representative
Clark County Credit Union
09.2021 - 12.2022
- Fast paced environment with changing tasks
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Processing cash and card payments
Lead Teller
Wells Fargo
12.2016 - 05.2021
- Multitasking among different computer programs
- Cash balancing daily/vault balancing
- Ability to work in a fast paced environment
- Handle difficult clients
- Loomis Shipment
- Processing transactions accurately
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Introduced customers to other bank team members to help meet financial needs.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Attention to detail
- Goal oriented
Education
High School Diploma -
Foothill High School
Sacramento05.2013
Skills
- Computer Skills: Extensive experience with Microsoft Word, Excel, scheduling systems, outlook
- Communication Skills: Excellent spoken, written and listening skills, while being detailed oriented
- Leadership Skills: I am goal and sales oriented, fast learner, management experience, ability to lead a team through difficult situations Very reliable and dependableCoachable personality Friendly with team members and clients
- Creative thinking
- Sales expertise
- Customer Service-oriented
- Sales and marketing aptitude
- Building rapport
- Flexible schedule
Timeline
Relationship Banker
Bank of America
12.2022 - Current
Member Service Representative
Clark County Credit Union
09.2021 - 12.2022
Lead Teller
Wells Fargo
12.2016 - 05.2021
High School Diploma -
Foothill High School