SHEREE ODOMS
San Leandro
Summary
Professional with strong expertise in housing services, prepared to drive impactful results. Demonstrates keen ability to adapt to evolving challenges and collaborate effectively with teams. Skilled in client assessment, housing program administration, and resource coordination. Known for reliability, effective communication, and results-driven approach.
Overview
4
4
years of professional experience
Work History
Housing Specialist
Abode Services
San Leandro, CA
06.2024 - Current
- Supported individuals and families experiencing homelessness in obtaining and maintaining housing through case management, advocacy, and coordinated entry systems
- Facilitated housing intakes, documentation collection, eligibility verification, and referrals to partner agencies
- Maintained accurate, compliant client records in accordance with HUD, HMIS, and grant reporting standards
- Collaborated with local housing authorities, landlords, and service providers to secure and sustain long-term housing placements
- Developed individualized service plans to address client needs related to income, employment, and supportive services
- Promoted housing stability by monitoring tenancy progress and resolving conflicts
- Developed individualized service plans, addressing unique needs and barriers faced by clients.
- Facilitated communication between clients and service providers, enhancing support networks and resource accessibility.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Calculated tenant rent amounts to prepare leases and contracts.
Community Property Manager
PTLA Real Estate Group
San Leandro, CA
10.2023 - Current
- Managed operations of multi-unit residential properties with a focus on community satisfaction and regulatory compliance
- Conducted regular inspections, coordinated maintenance, and ensured lease compliance
- Developed programs and resident engagement strategies to increase retention and enhance living conditions
- Oversee leasing, renewals, and financial performance of the community
- Managed tenant relations, ensuring prompt resolution of issues and fostering community engagement.
- Conducted regular property inspections, identifying areas for improvement and maintaining compliance with regulations.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Developed strong relationships with tenants, fostering a sense of belonging and promoting community cohesion.
- Managed property maintenance tasks for a well-kept, visually appealing community.
- Supervised maintenance staff to ensure timely completion of work orders, maintaining a high level of resident satisfaction.
Server
Sunset Cantina
San Francisco Bay Area, CA
05.2023 - 06.2024
- Provided professional, efficient customer service in fast-paced environments
- Managed cash handling, order accuracy, and health code compliance
- Delivered excellent customer service while taking orders and making accurate changes quickly
- Received outstanding feedback from guests regarding friendly attitude and professionalism in handling their orders
- Demonstrated an ability to handle stress calmly under pressure situations such as busy weekends or holidays without sacrificing the quality of product delivered or the level of customer service provided
- Knowledge of food safety, health codes, and regulations
- Proven ability to upsell menu items
- Cash handling and POS operation experience
- Actively communicate with kitchen staff to ensure accurate and timely food delivery
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced food offerings.
- Trained new servers on menu items, service protocols, and restaurant standards to maintain consistency.
Administrative Assistant
YADEJS INC.
San Francisco, CA
08.2023 - 05.2024
- Coordinated onboarding, training, and HR support activities in compliance with labor regulations
- Maintained employee records, updated policy manuals, and managed digital filing systems
- Supported internal communications and managed scheduling, supplies, and administrative logistics
- Assisted with event coordination and company social media presence
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
- Managed scheduling for meetings, optimizing time allocation for executives and team members.
- Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
- Conducted vendor research and managed supply orders, maintaining optimal inventory levels for office supplies.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Representative
Pacific Office Automation
Pleasanton, CA
09.2021 - 08.2022
- Delivered high-quality service while maintaining compliance with data privacy and regulatory standards
- Identified customer needs, resolved service issues, and contributed to retention strategies
- Collaborated with sales and operations teams to streamline service delivery
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new representatives on company policies and customer service protocols.
- Collaborated with sales teams to identify opportunities for service improvement and upselling.
- Analyzed feedback trends to drive process improvements and enhance overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
General Studies -
City College of San Francisco
San Francisco, CA12.2020
High School Diploma - undefined
Heritage High School
Brentwood, CA12.2018
Skills
- Knowledge of affordable housing policies
- Experience with fair housing compliance
- Understanding of tenant rights
- Effective case management strategies
- Effective negotiation skills
- Property upkeep
- Strategies for addressing homelessness
- Lease compliance administration
- Accurate rent assessment
- Effective team collaboration
- Client support
- Effective problem resolution
- Prioritization and scheduling
Languages
English
Native or Bilingual
Timeline
Housing Specialist
Abode Services
06.2024 - Current
Community Property Manager
PTLA Real Estate Group
10.2023 - Current
Administrative Assistant
YADEJS INC.
08.2023 - 05.2024
Server
Sunset Cantina
05.2023 - 06.2024
Customer Service Representative
Pacific Office Automation
09.2021 - 08.2022
High School Diploma - undefined
Heritage High School
General Studies -
City College of San Francisco