Shara Isabel Velez
Clinic Manager
North York,ON
Summary
To work in the healthcare environment in order to help the company and, achieve the best possible potential not only billing claims on HCAI but many other portal insurance either MVA, EHC, PRIVATE, WSIB and, Slip and fall files. I would like support my new team by giving them encouragement to help them with his cases and claims..
Experienced manager, and clinic director professional with leadership experience. Creative and resourceful in solving unexpected problems, and works well independently or in a team environment. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
7
7
Certification
Work History
MVA coordinator/AC Manager
PHYSIOMED
North York, ON, Canada
01.2021 - 04.2021
- Coordinating accounts receivables department to facilitate timely payment by patients and third parties
- Give outstanding receivables to lawyers and insurance companies to contribute to account settlement
- Taking payments and processing treatment plans for EHC, MVA, WSIB, Slip and fall
- ACM Manager and collections from the clinic
- Billing on HCAI, Telus, Provider connect, Blue cross and many more EHC, WSIB, MVA, Portals including paper claims for services and products
- Trained on colligo software, clinic master, universal, microsoft word, exel, adobe, and google drive
- Perform AR reports and collections
- Prepared OCF-3, OCF-1, OCF-5, OCF-23 & OCF-18 including completion and sending treatment plans
Physiotherapist Assistant/Office administrator
Activa Clinics
01.2017 - 12.2020
- Applied modalities treatment including wax, laser, ultrasound, IFC, TENS, acupuncture and ice packs and hot packs
- Performed foot scan for customized orthotics and measure customized stocking compression stocks
- Monitored patients during treatments, individual activities and reported patient performance
- Directed exercises and rehabilitation programs for WSIB patients and for other physical neurological conditions
- Adjusted and monitor the operation of equipment
- Prepared treatment areas and electrotherapy equipment for use by physiotherapists
- Checked and control all clinic products offer for patients
- Cleaned physical therapy equipment and treatment areas
- Changed and launder linen
- Performed clerical tasks such as documenting activities, storing and updating files, answered telephone calls, confirmed and booking appointments
- Updating treatment plans with patients
- Answering the telephone
- Greeting and assisting clients
- Responding to inquiries and helping patients with enquiries promptly and professionally
- Providing administrative support under the direction and support of the office manager and clinic director
- General clerical duties (mail distribution, photocopies, faxes etc.)
- Full-cycle Universal process such as but not limited to;
- Adding new patients and open patient cases
- Create Invoices and Record Payments
- Complete MVA, EHC and WSIB claim forms
- Create and track Treatment Plans
- Submit insurance documents
- Maintain organized and up-to-date patient files
- Produce invoices and receipts as needed, and handle payments and POS transaction
- Look up coverage information from the extended health care providers and communicate that information to the patients effectively
- Summiting of OCF’s to adjusters and follow up on IE reports
- Worked in the billing department and collections
- Have knowledge on inventory of the clinic outgoing to the clinics and organizing before is dispensed
- Uploading patient chart on the software
- Responsible of training other new Employees in all the clinics
Rehabilitation Therapist
Family Oriented Rehab Services
01.2018 - 12.2018
- Assisted on the client reach their maximum rehabilitation potential
- With the family context
- Applied assistance to the rest of the team in ensuring a holistic level of treatment
- Help support work from the hospital staff and under the direction of regulated health care professionals in order to assist the client and the professionals to go through this first phase of the recovery process
- Accompany the clients to and from school in the classroom to give extra support under the guidance of the classroom teacher
Rehabilitation Therapist
Neurologic Rehabilitation Institute of Ontario
01.2018 - 12.2018
- Provide direct care and indirect care for assigned clients
- Follow designed program as accurately as possible
- Transported patients on my own vehicle occasionally
- Utilize appropriate Crisis Management strategies with patients that have severe brain injury
- Applied physiological strategies for cognitive, emotional and behavioral changes
- Collect required clinical data
- Use appropriate teaching techniques and tools for rehabilitation
- Participate in research or educational presentations as requested
- Assume other duties as assigned like cleaning organizing and assisting patients with cooking and other ADLs
- Provided speech therapy exercises
- Done gait and ROM, PROM, AROM therapy with patients
- Certify in CPI (crisis prevention institute)
- Provided coma stimulation therapy, cognitive therapy and occupational therapy
Physiotherapist Assistant
Life Mark Seniors and Wellness at Burton Manor
01.2016 - 12.2016
- Applied all non-electrical modalities
- Instructed gait training therapy
- Guide residents with sit-stand training
- Hands-on Treatment Including handling of limb; AAROM/PROM principles, WC ROM, bed ROM
- Worked with neuro gym including sit to stand training and bulge mobility training
- Nustep training
- Gruteh training
- Gait training, cane, 2WW, rollator, HWW, hemi-walker
- Maintenance equipment of SPC/4PC; FWW/Rollators; WC/tilt WC
- Handling of different types of approaches with resident suffering of mental disorders helping them control of impulses in social interactions and physical impulses and even of depression
- Done stairs training
- Directed exercise groups in the mornings and afternoon with elders with stroke or in wheelchairs
Physiotherapist Assistant
Life Mark Physiotherapy
01.2014 - 12.2016
- Performed transfers, and help patients correctly position themselves
- Prepared and apply hot or cold packs, hydrotherapy, IFC, C spine traction, Pelvic traction, magnetron and wax treatments
- Assisted patients with activities such as stretching, individual exercises, posture re-education and gait re-education
- Administer electrotherapy treatments such as ultrasound, interferential treatment, transcutaneous electrical nerve stimulation (TENS) and electrical muscle stimulation
- Participated in group exercise
- Monitored patients during treatments, individual activities and exercise classes, and reported patient performance
- Adjusted and monitor the operation of equipment
- Prepared treatment areas and electrotherapy equipment for use by physiotherapists
- Checked and store equipment
- Cleaned physical therapy equipment and treatment areas
- Changed and launder linen
- Performed clerical tasks such as documenting activities
- Answered telephone calls, confirmed appointments
Physiotherapist Assistant
Life Mark Seniors and Wellness at Hawthorns Woods Care Community
01.2015 - 12.2015
- Applied all electrical modalities
- Helped resident with lifts and transfers from bed to wheelchair or wheelchair to chair
- Guide residents with sit-stand training also instructed gait training therapy
- Hands-on Treatment Including handling of limb; AAROM/PROM principles, WC ROM, bed ROM
- Directed exercise groups in the mornings and afternoon with elders with stroke or in wheelchairs
- Maintenance equipment of SPC/4PC; FWW/Rollators; WC/tilt WC
- Performed chest therapy for resident in need
- Handling of different types of approaches with resident suffering of mental disorders helping them control of impulses in social interactions and physical impulses and even of depression
- Worked in Convalescent Care Unit and acute rehab
- Worked with residents with acute fractures, THR, TKR and acute stroke
- Done stairs training
- Worked with neuro gym including sit to stand training and bulge mobility training
- Nustep training
- Gruteh training
- Gait training, cane, 2WW, rollator, HWW, hemi-walker
Physiotherapist Assistant
Physiocare Rehab Clinic
01.2015 - 12.2015
- Prepared and apply hot or cold packs, hydrotherapy, IFC, decompression bed treatment and wax treatments
- Done shockwave therapy training
- Assisted patients with activities such as stretching, individual exercises, posture re-education and gait re-education
- Administer electrotherapy treatments such as ultrasound, interferential treatment, transcutaneous electrical nerve stimulation (TENS) and electrical muscle stimulation
- Monitored patients during treatments, individual activities and exercise classes, and reported patient performance
- Adjusted and monitor the operation of equipment
- Prepared treatment areas and electrotherapy equipment for use by physiotherapists
- Checked and store equipment
- Cleaned physical therapy equipment and treatment areas
Physiotherapist Assistant
Arvan Rehab Group at Erin mills Lodge long Term Care
01.2015 - 12.2015
- Assisted residents in individual activities such as stretching, strengthening, walking, parallel bars training shoulder wheel and coordination exercises
- Instructed residents in the used of canes, walkers and wheelchairs
- Monitored residents during treatments, individual activities and exercise classes and documenting their performance
- Performed percussions, drainage for respiratory conditions, deep breathing exercises, prepare and perform the used of ultrasound machine with elders
- Teach and perform exercise classes for small and big group class using different types of exercise equipment
Occupational Therapist Assistant
New Horizon
01.2014 - 12.2014
- Company Overview: (Work placement)
- Observed and recorded patients' progress attitudes, and behavior maintaining records in files
- Monitored patients' performance in therapy activities, providing encouragement
- Selected therapy activities to fit patients' needs and capabilities
- Instructed, or assisted in instructing, patients and families in home programs, basic living skills, and the care and use of adaptive Equipment
- Evaluated the daily living skills and capacities of physically, developmentally or emotionally disabled clients
- (Work placement)
Education
Bachelor's -
Hospitality Management
Toronto, ON12.2019
Certification -
Project Management
Toronto, ON12.2017
Physiotherapy Assistant -
Trios College
12.2014
DCS / DEC -
Physiotherapist Assistant
Toronto, ON12.2014
DCS / DEC -
Occupational Therapy
Toronto, ON12.2014
High school diploma or GED -
Monsignor Fraser college
Toronto, ON11.2013
Skills
- Interpersonal skills
- Organizational skills
- Communication skills
- Understanding of modalities
- Safety and hygienic methods
- Adaptability
- Presentation skills
- Research & development
- Microsoft Office
- Project management
- Microsoft Project
- Microsoft SharePoint
- Microsoft Windows Server
- Program management
- Agile
- Computer networking
- Process improvement
- System administration
- Active Directory
- Leadership
- Management
- Technical support
- Customer support
- Customer service
- Records management
- Medical terminology
- DNS
- Microsoft SQL Server
- LAN
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Portuguese
Elementary
Certification
- Physiotherapist (PT/PTA), 01/01/14
- Occupational Therapist Assistant, 01/01/14
- Project Management Professional, 01/01/18
- Microsoft Certified Professional, 01/01/14
- Standard First Aid and CPR, 01/01/14
- Accounting, 01/01/20
- Social services, 05/01/18
- Clinic administrator, 01/01/18
- Community & social services, 01/01/18
- Mental health, 01/01/18
- Auditer, 01/01/18
- Collections department, 01/01/20
- HIGH SCHOOL DIPLOMA, 01/01/13
Personal Information
- Brampton
- Mississauga
- Vaughan
- Etobicoke
- Richmond Hill
- Basically all GTA
Totalyearsofexperience
10
Timeline
MVA coordinator/AC Manager
PHYSIOMED
01.2021 - 04.2021
Rehabilitation Therapist
Family Oriented Rehab Services
01.2018 - 12.2018
Rehabilitation Therapist
Neurologic Rehabilitation Institute of Ontario
01.2018 - 12.2018
Physiotherapist Assistant/Office administrator
Activa Clinics
01.2017 - 12.2020
Physiotherapist Assistant
Life Mark Seniors and Wellness at Burton Manor
01.2016 - 12.2016
Physiotherapist Assistant
Life Mark Seniors and Wellness at Hawthorns Woods Care Community
01.2015 - 12.2015
Physiotherapist Assistant
Physiocare Rehab Clinic
01.2015 - 12.2015
Physiotherapist Assistant
Arvan Rehab Group at Erin mills Lodge long Term Care
01.2015 - 12.2015
Physiotherapist Assistant
Life Mark Physiotherapy
01.2014 - 12.2016
Occupational Therapist Assistant
New Horizon
01.2014 - 12.2014
Bachelor's -
Hospitality Management
Physiotherapy Assistant -
Trios College
DCS / DEC -
Physiotherapist Assistant
DCS / DEC -
Occupational Therapy
High school diploma or GED -
Monsignor Fraser college
Certification -
Project Management