Sharlene Piper
Edmonton,AB
Summary
Proven leader in streamlining operations and boosting customer satisfaction, notably at Freson Bros, where I spearheaded initiatives that maximized organizational effectiveness. Expert in office management and staff training, my strategies led to a 166% sales increase at Pet Valu. Skilled in critical thinking and team collaboration, I excel in fast-paced environments, driving significant improvements in efficiency and service levels.
Overview
11
11
years of professional experience
Work History
Administrative Manager
Freson Bros
12.2022 - Current
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Delivered performance reviews, recommending additional training or advancements.
Store Manager
Pet Valu
08.2020 - 11.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Increased sales 166% in 13 months
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Logistics Manager
Home Hardware Building Centre
07.2013 - 06.2020
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of products daily.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Bachelor of Journalism - Journalism And Mass Communication
St. Clair College of Applied Arts And Technology
Windsor, ON06.1994
Skills
- Organization and Multitasking
- Office Management
- Staff Management
- Critical Thinking
- Accounting Procedures
- Customer Service Management
- Administrative Support
- Scheduling and calendar management
- Event Coordination
- Team Collaboration
- Hiring and Training
Languages
English
Native or Bilingual
Timeline
Administrative Manager
Freson Bros
12.2022 - Current
Store Manager
Pet Valu
08.2020 - 11.2022
Logistics Manager
Home Hardware Building Centre
07.2013 - 06.2020
Bachelor of Journalism - Journalism And Mass Communication
St. Clair College of Applied Arts And Technology
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