Shaquon White
Long Beach
Summary
Compassionate CNA known for maintaining high productivity levels and completing tasks efficiently. Possess specialized skills in patient care, vital signs monitoring, and hygiene assistance that ensure optimal support and comfort for patients. Excel in communication, empathy, and time management, contributing to positive outcomes in fast-paced healthcare settings.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
16
16
years of professional experience
2007
2007
years of post-secondary education
Work History
CNA
ANS
Gardena
03.2022 - 11.2024
- Assisted patients with daily activities and personal care tasks.
- Monitored vital signs and reported changes to healthcare team.
- Documented patient care procedures in electronic health records system.
- Maintained cleanliness and organization of patient living areas.
- Collaborated with medical staff to implement care plans effectively.
- Adhered to safety protocols while handling medical equipment and supplies.
- Educated patients on health management and wellness practices.
- Provided emotional support and companionship to patients and families.
Customer Service Representative
ANS
Gardena
07.2018 - 11.2021
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Collaborated with team members to enhance service delivery standards.
- Maintained accurate records of customer interactions and transactions.
- Trained new staff on customer service protocols and best practices.
- Educated customers about products and services to improve satisfaction.
- Handled escalated complaints with professionalism and empathy.
- Utilized CRM software to track customer feedback and support requests.
- Answered customer inquiries and provided accurate information regarding products and services.
Telemarketer
CRN Consumer Resource Network
Los Angeles
08.2012 - 09.2013
- Conducted outbound calls to generate leads and promote products.
- Managed customer inquiries and provided accurate information on services.
- Updated customer records in the CRM system to maintain accurate data.
Dental Receptionist
Dr. Tiara
Los Angeles
07.2008 - 12.2010
- Managed patient scheduling and appointment confirmations for dental services.
- Processed patient check-in and check-out efficiently and accurately.
- Handled insurance verification and billing inquiries with professionalism.
Education
Duke Ellington High School
Los Angeles Skills
- Patient care
- Vital signs monitoring
- EHR documentation
- Care plan implementation
- Conflict resolution
- Health record documentation
- Order processing
- Process improvement
- Team collaboration
- Inventory management
- Regulatory compliance
- Patient education
- Effective communication
- Active listening
- Time management
- Emotional intelligence
- Training and development
- Product and service solutions
- Microsoft office expertise
- Decision-making
- Patient care documentation
- Electronic health records
- Safety protocol adherence
- Health education
- Customer relationship management
- Scheduling management
- Emotional support provision
Timeline
CNA
ANS
03.2022 - 11.2024
Customer Service Representative
ANS
07.2018 - 11.2021
Telemarketer
CRN Consumer Resource Network
08.2012 - 09.2013
Dental Receptionist
Dr. Tiara
07.2008 - 12.2010
Duke Ellington High School
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