Shaquille Rahaman

OBJECTIVE

Detail-oriented and customer-focused individual seeking a challenging Service Associate position at Oshawa, specializing in hospital services. Dedicated to providing exceptional service, ensuring patient satisfaction, and leveraging expertise gained as a Covid Tracer for effective healthcare support.

• Covid Tracer - Illinois Department of Public Health, 11/15/2021 - 12/10/2022, 40 West Wilmot St, Richmond Hill
• Durham College HVAC Gas Technician 3, 09/2016 - 05/2017
• High School Diploma, 09/2009 - 06/2013

RELEVANT SKILLS & ABILITIES

Customer Service:

• Strong interpersonal skills with a compassionate approach to patient care.
• Effective communication and active listening for patient satisfaction.
• Superb organization skills developed through coordinating tasks in a hospital environment.
• Proven ability to handle patient inquiries and concerns with empathy and professionalism.
• Experience in managing patient expectations and ensuring a positive healthcare experience.
• Proficient in maintaining a patient-friendly atmosphere, ensuring comfort and support.

Covid Tracer Experience:

• Proficient in contact tracing methodologies to assess and manage potential Covid exposures.
• Maintained ongoing communication with contacts to assess symptoms and ensure compliance with quarantine.
• Handled reporting of issues, demonstrating a strong sense of responsibility and urgency.
• Collaborated with healthcare professionals to provide accurate and timely information on potential cases.
• Adhered to strict confidentiality standards in handling sensitive health information.

Hospital-Specific Skills:

• Knowledge of hospital protocols and procedures, ensuring compliance with healthcare standards.
• Understanding of patient privacy laws and confidentiality requirements.
• Ability to work collaboratively with healthcare professionals to ensure seamless patient care.
• Experience in maintaining a clean and sanitized environment in accordance with health regulations.
• Familiarity with medical terminology to facilitate effective communication with medical staff.

Strengths:

• Strong leadership and teamwork skills demonstrated in various healthcare settings.
• Exceptional communication and organization skills developed through hospital service assignments.
• Adaptable and able to thrive in a fast-paced, patient-centric healthcare environment.
• Detail-oriented with a keen eye for identifying and addressing patient needs.
• Proactive problem solver, ensuring timely and effective resolution of patient concerns.
• Adept at maintaining a positive and reassuring demeanor, even in challenging healthcare situations.