Shaquille Pratt
Calgary,AB
Summary
Qualified event management professional with strong background in event and project coordination and management. Successfully coordinated numerous high-profile events, ensuring seamless execution and client satisfaction.
Proven track record in planning and executing successful events, showcasing ability to handle logistics and client relations effectively. Known for strong team collaboration and adaptability to changing needs. Skills include project management, vendor coordination, and budget oversight.
Overview
14
14
years of professional experience
Work History
Events and Group Housing Coordinator
Calgary Marriott Downtown Hotel.
05.2023 - Current
- Spearheaded the strategic planning and coordination of over 150 events including trade shows, conferences, weddings, and product launches while managing budgets ranging from $10,000 to over $200,000.
- Developed a post-event feedback process that increased customer satisfaction ratings by 25% by actively adapting future events to attendee preferences.
- Enhanced team collaboration by integrating project management tools, resulting in a 15% uptick in team efficiency and on-time event delivery.
- Developed and maintained event calendars which improved the organization's operational workflow by 10%.
- Provided comprehensive administrative support for external event clients, including developing quotes, managing booking confirmations, sourcing and confirming catering, scheduling security, and coordinating part-time staff for seamless event execution.
Guest Experience Expert
Calgary Marriott Downtown Hotel.
01.2022 - 05.2023
- Warmly greet and welcome guests, answer questions, check in/out guests, resolve concerns, liaise with departments, host guests at M Club, and assist during busy periods.
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
- Increased repeat business through exceptional customer service and attention to detail.
Event Manager
Baha Mar Casino & Hotel.
01.2017 - 01.2021
- Streamlined event planning processes by implementing efficient project management strategies.
- Developed customized proposals for potential clients that showcased company''s capabilities while addressing specific needs or requests from the client.
- Created comprehensive budgets for each event, tracking expenses closely to avoid overspending while still delivering exceptional experiences.
- Maintained detailed records of all events, including timelines, expenses, resources used, and participant feedback – this information was invaluable for refining processes and improving overall outcomes.
Event Management Coordinator
Baha Mar Casino & Hotel.
01.2015 - 01.2017
- Facilitated seamless communication between all parties involved in events, ensuring that everyone was well-informed and prepared for their respective roles.
- Utilized advanced project management tools to track progress against key milestones, ensuring on-time delivery of all tasks leading up to the event date.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally.
- Implemented innovative marketing tactics to boost brand awareness and drive event attendance rates upward.
Guest Services Coordinator
Kerzner International.
01.2013 - 01.2015
- Managed phone calls, greeted customers, processed payments, resolved concerns, and balanced cash registers.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
Customer Services Representative
LightSpeed Shipping.
01.2011 - 01.2013
- Handled customer interactions, collected data, resolved inquiries, mentored new reps, and helped achieve high service ratings.
Education
High School Diploma -
Government High School
Nassau, BahamasSkills
- Guest Relations
- Team leadership and supervision
- Schedule Management
- Event Marketing
- Operations Oversight
- Budget Management
- Vendor and contract negotiations
- Event Planning
- Time Management
- Project Management
Timeline
Events and Group Housing Coordinator
Calgary Marriott Downtown Hotel.
05.2023 - Current
Guest Experience Expert
Calgary Marriott Downtown Hotel.
01.2022 - 05.2023
Event Manager
Baha Mar Casino & Hotel.
01.2017 - 01.2021
Event Management Coordinator
Baha Mar Casino & Hotel.
01.2015 - 01.2017
Guest Services Coordinator
Kerzner International.
01.2013 - 01.2015
Customer Services Representative
LightSpeed Shipping.
01.2011 - 01.2013
High School Diploma -
Government High School
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