Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Open To Work

Shaquille Patrick-Ntadi

Edmonton

Work Preference

Desired Job Title

Administrative AssistantMember Service RepresentativeCustomer Service RepresentativeSales Associate

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridOn-SiteRemote
Location: Edmonton, AB
Open to relocation: Yes

Important To Me

Career advancementCompany CultureHealthcare benefits

Summary

Proficient and adaptable professional with a background in customer service and administrative support. Known for effective communication and strong organizational skills, driving positive relationships and promoting a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Rockland Supplies
St. Albert, AB
04.2025 - Current
  • Coordinated scheduling and maintained calendars for multiple executives to enhance time management.
  • Assisted in preparing reports and presentations, ensuring accurate data compilation and formatting.
  • Supported team meetings by taking minutes and distributing action items promptly.
  • Responded to inquiries via phone and email, providing timely information to clients and staff.
  • Collaborated with cross-functional teams on projects, fostering effective communication and alignment of goals.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Member Service Representative

Crunch Fitness
Edmonton, AB
07.2024 - 10.2025
  • Assisted members with inquiries, providing exceptional customer service and support.
  • Hit every sales goal while also building relationship
  • Processed membership transactions accurately, ensuring a seamless onboarding experience for new members.
  • Maintained cleanliness and organization of facility, contributing to a welcoming environment for all guests.
  • Educated members on fitness programs and services, enhancing their engagement with gym offerings.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Conducted regular follow-ups with customers to ensure ongoing satisfaction and retention efforts.

Customer Service Representative

Peace Hill Trust
Edmonton, AB
06.2023 - 01.2024
  • Resolved complex account issues efficiently, enhancing customer satisfaction and loyalty.
  • Provided exemplary customer support for banking inquiries, ensuring accurate and timely responses.
  • Processed transactions accurately, maintaining compliance with regulatory standards and internal policies.
  • Managed escalated customer complaints professionally, restoring trust in bank services.
  • Conducted regular follow-ups with customers to ensure ongoing satisfaction and retention efforts.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.

Sales Associate

Canadian Smart Home
St. John's, NL
09.2022 - 06.2023
  • Engaged customers by providing product demonstrations and educating on smart home technology features.
  • Processed transactions accurately, maintaining high levels of customer satisfaction and trust.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling smart home products.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Built relationships with customers to encourage repeat business.

Education

BBA - Marketing

Cape Breton University
Sydney
05.2025

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Strong problem solver
  • Scheduling
  • Microsoft Office Suite
  • Administrative support
  • Research
  • Writing reports

Languages

English
Native or Bilingual

Timeline

Administrative Assistant

Rockland Supplies
04.2025 - Current

Member Service Representative

Crunch Fitness
07.2024 - 10.2025

Customer Service Representative

Peace Hill Trust
06.2023 - 01.2024

Sales Associate

Canadian Smart Home
09.2022 - 06.2023

BBA - Marketing

Cape Breton University

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Shaquille Patrick-Ntadi