Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shaquille Jak Khan-Matchett

Ottawa

Summary

To seek a new, interesting, and exciting career opportunity, one where I may build and develop skills and use my strengths to optimize mutually rewarding opportunities.

Professional with a strong background in service delivery and team leadership. Known for effectively guiding teams to meet and exceed targets while adapting to changing demands. Skilled in process optimization, conflict resolution, and fostering collaboration. Renowned for reliability and a results-driven approach.

Overview

12
12
years of professional experience

Work History

Team Leader - Service Delivery

CANADA CARTAGE
12.2023 - Current
  • Incorporated best practices in service delivery management into daily routines, resulting in better decision-making.
  • Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
  • Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
  • Streamlined operations by identifying areas for improvement in service delivery and implementing necessary changes.


Shipping and Receiving Specialist

INTRAMODAL INC.
04.2022 - 08.2023
  • Coordinate Transportation for outbound and inbound shipments / LTL
  • Created and monitored warehouse information and data in warehouse management systems
  • Collaborated with team members to optimize shipping and receiving workflows, resulting in reduced processing times.
  • Utilized expert knowledge of shipping regulations, tariffs, customs procedures and import/export requirements when managing international logistics.

Warehouse Lead - Team Leader

EPSI MASKING
10.2018 - 04.2022


  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Handled freight and parcel shipment schedules, return and transfer processes, and oversight of daily warehouse operations.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

Assistant Warehouse Manager - Team Lead

Hilco Vision (Leader)
08.2016 - 06.2018
  • Performing warehouse inventory controls and keeping quality standards high for audits
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Ensured timely order fulfillment by coordinating with team members to prioritize tasks efficiently.
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.

Food Service Worker

Five Guys Burger
02.2016 - 10.2017
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Night Shift Supervisor

BUZZFIT Centre De Reconditionnement
02.2013 - 04.2014
  • Providing outstanding customer service to achieve superior client satisfaction and loyalty
  • Balancing register and preparing bank deposit
  • Supervising the quality of employees' daily duties and ensuring all tasks have been completed.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Resolved conflicts among team members promptly, promoting a cohesive and efficient working environment.

Education

High School Leaving Certification -

St-Laurent Adult Education
12.2014

Skills

  • Windows
  • Internet Explorer
  • Coaching and mentoring
  • Compliance
  • Innovation skills
  • Stakeholder management
  • Microsoft Office
  • Word
  • Excel
  • Power Point

Languages

English
French

Timeline

Team Leader - Service Delivery

CANADA CARTAGE
12.2023 - Current

Shipping and Receiving Specialist

INTRAMODAL INC.
04.2022 - 08.2023

Warehouse Lead - Team Leader

EPSI MASKING
10.2018 - 04.2022

Assistant Warehouse Manager - Team Lead

Hilco Vision (Leader)
08.2016 - 06.2018

Food Service Worker

Five Guys Burger
02.2016 - 10.2017

Night Shift Supervisor

BUZZFIT Centre De Reconditionnement
02.2013 - 04.2014

High School Leaving Certification -

St-Laurent Adult Education

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Shaquille Jak Khan-Matchett