Shaquielle Barr
San Diego
Summary
Professional with robust experience in hospitality management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Hilton La Jolla Torrey Pines Resort
03.2025 - Current
- Managed front desk operations to ensure smooth check-in and check-out process for guests.
- Oversaw a team of front desk staff to deliver exceptional customer service and resolve guest issues.
- Conducted daily audits of room bookings and reservations to ensure accuracy and availability.
- Collaborated with housekeeping and maintenance departments to address guest requests and maintain hotel cleanliness.
- 394 rooms
Front Desk Agent
Homewood Suites by Hilton Seaworld
06.2024 - Current
- Handled guest check-ins and check-outs with professionalism and efficiency.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed front desk operations, including answering phones and assisting guests with inquiries.
- Utilized hotel management software to update reservations and maintain guest records.
- Processed payments and balanced cash drawers at the end of each shift.
- 246 rooms
Supervisor
Doubletree Suites By Hilton Disney
01.2023 - 05.2024
- Managed front desk operations including guest check-in/check-out, reservations, and customer inquiries.
- Trained and supervised front office staff to provide top-notch customer service.
- Handled cash and credit transactions accurately and efficiently.
- Resolved guest complaints and issues in a professional manner.
- 236 rooms
Front Office Supervisor/Night Auditor
Homewood Suites by Hilton
04.2022 - 06.2023
- Trained and developed new team members on hotel policies, procedures, and customer service.
- Processed payments, maintained accurate records, and balanced daily transactions.
- Resolved guest issues and complaints in a timely and professional manner.
- Collaborated with other departments to ensure guest satisfaction.
- 1,042 rooms
Supervisor
Hilton Wallingford-Meriden
12.2021 - 04.2023
- Trained and supervised front desk staff to ensure excellent customer service and efficiency.
- Resolved guest complaints and issues in a professional and timely manner.
- Managed front desk operations, including check-in/check-out, reservations, and guest services.
- Developed and implemented new procedures to streamline check-in and check-out processes.
- 105 rooms
Night Auditor
Homewood Suites by Hilton
10.2021 - 04.2022
- Performed nightly audits on financial transactions and reconciled accounts accurately.
- 104 rooms
Front Desk Agent
Doubletree By Hilton
02.2020 - 10.2021
- Handled guest check-ins and check-outs with professionalism and efficiency.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed front desk operations, including answering phones and assisting guests with inquiries.
- Utilized hotel management software to update reservations and maintain guest records.
- Processed payments and balanced cash drawers at the end of each shift.
- Bristol by ESPN
Education
High School Diploma -
Rice High School
Harlem, NY05.2011
Skills
- Program Management
- Customer service
- Team leadership
- Communication
- Multitasking
- Problem solving
- Effective multitasking
- Workflow optimization
- Customer relations
- Operations management
- Team management
- Hospitality services
Accomplishments
- Successfully generated $100,000 in revenue in one night during Hurricane Ian in 2022.
- Continuous recognition for exemplary guest experience on Medallia and Stay Experience review engines
Languages
English Advanced
Timeline
Front Office Manager
Hilton La Jolla Torrey Pines Resort
03.2025 - Current
Front Desk Agent
Homewood Suites by Hilton Seaworld
06.2024 - Current
Supervisor
Doubletree Suites By Hilton Disney
01.2023 - 05.2024
Front Office Supervisor/Night Auditor
Homewood Suites by Hilton
04.2022 - 06.2023
Supervisor
Hilton Wallingford-Meriden
12.2021 - 04.2023
Night Auditor
Homewood Suites by Hilton
10.2021 - 04.2022
Front Desk Agent
Doubletree By Hilton
02.2020 - 10.2021
High School Diploma -
Rice High School