Shaquan Walford
Mississauga,ON
Summary
Versatile and detail-oriented professional with experience in operations coordination, inventory management, and customer service. Proven ability to adapt quickly to new tools, technologies, and workflows. Skilled at managing multiple priorities, communicating effectively in virtual environments, and ensuring projects are completed on time with high quality.
Offering strong foundation in computer literacy and keen ability to learn quickly and adapt to new software systems. Brings understanding of data management principles and ability to maintain high levels of accuracy and efficiency. Ready to use and develop data entry skills and computer proficiency in Desired Position role.
Positive and tech-savvy individual with solid foundation in hardware and software troubleshooting. Familiar with diagnosing system issues and implementing effective solutions, paired with strong skills in network configuration and maintenance. Capable of driving operational efficiency and ensuring optimal system performance.
Developed strong technical support and customer service skills in computer lab setting. Skilled in managing hardware and software issues, as well as training users on various applications. Seeking to leverage these abilities in new field to make meaningful impact.
Focused on transitioning into new field after developing robust analytical and programming skills in collaborative tech environment. Demonstrates expertise in software development, coding, and problem-solving. Seeking to apply these transferable skills to drive innovation and efficiency in new professional context.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Interlock Associate
Mohammed Halimi
Mississauga, ON
06.2024 - 07.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Enhanced operational efficiency, implementing new software tools across departments.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Negotiated with suppliers to secure cost-effective contracts, improving company's bottom line.
Production Assistant
Marlon Bishop
London, ON
01.2024 - 05.2024
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained a safe and clean work environment, contributing to overall team productivity.
- Provided reliable administrative support for the production team, enabling efficient task completion.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Assisted in editing process, contributing to timely completion of projects.
- Assisted in managing relationships with external vendors, securing cost-effective services and materials.
- Negotiated with locations for shooting permissions, expanding variety of available settings for projects.
Education
Bachelor of Science - Computer Science
Seneca Polytechnic
Newnham Campus 10.2022
Skills
- Remote Collaboration Tools (Zoom, Microsoft Teams, Google Workspace)
- Inventory & Data Management
- Digital Task & Workflow Coordination (Trello, Asana)
- Customer Service & Client Communication
- Time Management & Task Prioritization
- Problem Solving & Process Improvement
- Basic Technical Troubleshooting
- Safety & Compliance Standards
Languages
English
Native or Bilingual
Certification
- Google Data Analytics Professional Certificate
- SQL for Data Science
- Zendesk Support Administrator Certification
- Conflict Resolution Skills Certificate
- Typing Speed & Accuracy Certificate
- HubSpot Inbound Sales Certification
- Cold Calling & Prospecting Skills Certification
- Google Workspace Productivity Certificate (Coursera)
- QuickBooks Online Certification
- Basic HTML & CSS Certificate
- CompTIA IT Fundamentals+
Timeline
Interlock Associate
Mohammed Halimi
06.2024 - 07.2025
Production Assistant
Marlon Bishop
01.2024 - 05.2024
Bachelor of Science - Computer Science
Seneca Polytechnic