SHAPREE CHRISTIAN
Pinole
Summary
Experienced in office management, administrative support, and process improvement. Proven ability to effectively communicate and organize tasks to streamline office operations. Track record of fostering team collaboration and maintaining high standards in a fast-paced setting.
Overview
10
10
years of professional experience
Work History
Office Specialist
Express Professional Employment
07.2024 - Current
- Provided administrative support to multiple departments within the organization.
- Generated invoices and tracked payments from customers.
- Assisted with research projects by gathering data and preparing summaries of findings.
- Greeted visitors upon arrival in the reception area.
- Updated customer accounts information in database systems as required.
- Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
- Scheduled meetings and conference calls for staff members as requested.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Directed clients and guests to correct departments, rooms, and staff members.
Partner Support Associate 2
Sunbit
10.2022 - 01.2024
- Handle both inbound and outbound partner/customer calls, providing expert assistance with accounts, inquiries, payment-related issues, and general inquiries
- Extend customer and partner support services through email communication, offering guidance, solutions, and information as needed in a timely and professional manner
- Build and maintain strong relationships with our retail partners, acting as a liaison between Sunbit and our partners
- Address partner inquiries, concerns, and collaborate on joint initiatives
- Handle and resolve partner-related issues and escalations, demonstrating excellent problem-solving skills and professionalism.
Cash for Junk Cars Clerk
Pick N Pull
09.2016 - 10.2017
- Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles
- Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or assist with the resolution of customer requests, complaints, or concerns
- Adhere to departmental standards of performance
- Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.
Customer Service/Receptionist, Escalation Specialist
Advanced Call Center
08.2015 - 09.2016
- Handle complaints, troubleshoot problems and issues with accounts
- Answer inbound calls, inquiries, process payments, place outbound follow up calls
- Knowledge of FNMA/FHLMC and FHA Loans
- Perform basic account maintenance, meet quality assurance requirements
- Provided support to walk-ins
- Filed client and customer information
- Entered invoices into excel.
Education
Science associate degree -
Sacramento City College
Sacramento, CA08.2021
Skills
- Efficient in Microsoft Word Programs
- Strong Customer Service Skills
- Time Management
- 10-key proficient
- Computer Skills
- Organizational Skills
- Bookkeeping
- Office Administration
- Vendor relations management
- Time management expertise
- Event planning experience
- Organizational skills mastery
- Administrative support expertise
References
Available upon request.
Timeline
Office Specialist
Express Professional Employment
07.2024 - Current
Partner Support Associate 2
Sunbit
10.2022 - 01.2024
Cash for Junk Cars Clerk
Pick N Pull
09.2016 - 10.2017
Customer Service/Receptionist, Escalation Specialist
Advanced Call Center
08.2015 - 09.2016
Science associate degree -
Sacramento City College
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