Shapoor Dawoodzai
5th Project Of Khairkhana,315 ,Kabul
Summary
Dedicated professional with expertise in telecommunications technology, instructional design, and technical support. Known for strong problem resolution and customer service skills, ready to enhance user experiences through effective technical training and support.
Overview
2
2
years of professional experience
Work History
Instructor
Afghan Telecom
Kabul, Kabul
03.2017 - 10.2018
- Delivered engaging lessons on telecommunications technology to diverse student groups.
- Developed instructional materials and resources for effective learning experiences.
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
IT Technician
Afghan Telecom
Kabul, Kabul
10.2016 - 12.2016
- Installed and configured computer systems for users across various departments.
- Provided technical support for hardware and software issues in a timely manner.
- Responded to help desk tickets, resolving issues efficiently and effectively.
- Resolved hardware issues including replacing parts as necessary.
- Deployed operating systems.
Education
Bachelor of Science - Computer And Information Sciences
Sharq Institute Of Higher Education
Kabul10-2022
Diploma in Database - IT
Afghan Technology Institute
Kabul10-2016
High School Diploma -
Esteqlal High School
Kabul09-2013
Some College (No Degree) - English Proficiency
Sharq Institute Of Higher Educational
KabulSkills
- Telecommunications technology
- Instructional design
- Technical support
- Operating system deployment
- System configuration
- Customer service
- Lesson planning
- Employee training
- Communication skills
- Problem resolution
- Critical thinking
- Resource development
- Team collaboration
- Instructional techniques
- Fundraising
- Cultural sensitivity
- Learning skills development
- Attendance monitoring
- Online teaching experience
- Student counseling
Languages
English
Professional
Persian
Professional
pashto
Professional
Timeline
Instructor
Afghan Telecom
03.2017 - 10.2018
IT Technician
Afghan Telecom
10.2016 - 12.2016
Bachelor of Science - Computer And Information Sciences
Sharq Institute Of Higher Education
Diploma in Database - IT
Afghan Technology Institute
High School Diploma -
Esteqlal High School
Some College (No Degree) - English Proficiency
Sharq Institute Of Higher Educational