Shaoming An

• Coordinated with internal departments to ensure compliance with project requirements.
• Analyzed customer feedback to identify areas of improvement in the development process.
• Maintained relationships with key stakeholders throughout the duration of projects.
• Prepared detailed reports summarizing project activities and results for upper management.
• Provided guidance in developing training materials related to new products and services offered by the company.
• Increased project efficiency by guiding and leading employees on proper practices.
• Created and implemented long-term company objectives by utilizing client feedback in process improvements.

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• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Developed strong relationships with customers by providing personalized assistance and support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Created and managed a database of customer information for targeted campaigns.
• Drafted press releases, blog posts, web copy, and other content to promote products and services.
• Managed online advertising campaigns on social media platforms like Facebook, Twitter, Instagram.
• Maintained relationships with customers through email newsletters or surveys.
• Identified potential markets and market segments with desired customers and gaps for optimum product demand.
• Leveraged marketing data to forecast marketing campaign success and sales trends.

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