Shanzhi Liu
Coquitlam
Summary
I am a firm believer in team building and servant leadership. Having a cohesive work environment is a key contributor to a company's success. Dedicated to guiding team members by providing encouragement and necessary discipline
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
L’otus Cake Boutique Ltd.
06.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Exhibited strong multitasking skills by preparing food and drinks for tables efficiently, answering phone orders, and take-out orders
- Improved staff training guidelines and provided different insights for boosting store sales
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed customers' reviews by addressing and resolving complaints promptly
- Performed weekly inventory control work
Barista Shift Supervisor
Coco Fresh Tea & Juice
02.2016 - 01.2020
- Directed drinks preparation and cooking activities to meet health and safety standards.
- Exhibited multitasking skills
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Education
Bachelor of Arts - Leadership
Trinity Western University
Richmond, BC04.2023
General Arts Diploma -
Vancouver Premier College
09.2021
Skills
- Good ability to collaborate with managers in designing effective staff guidelines and updates
- Excellent interpersonal and oral communication skills
- Team building
- Problem Resolution
- Customer Service
Languages
Chinese
English
Availability
Available for full-time work with a flexible schedule
Certification
Foodsafe Level 1 Certificate
Timeline
Assistant Manager
L’otus Cake Boutique Ltd.
06.2021 - Current
Barista Shift Supervisor
Coco Fresh Tea & Juice
02.2016 - 01.2020
Bachelor of Arts - Leadership
Trinity Western University
General Arts Diploma -
Vancouver Premier College
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