Lijo Yohannan
Halifax,Nova Scotia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
13275515 Canada Inc. O/a SamsTec
05.2023 - 11.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Store Manager
Romani Associates
New Delhi, New Delhi, India
06.2022 - 03.2023
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Projects Coordinator
United Aluminium & Metal Coating Company
11.2014 - 05.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Operations Executive
Vostok Hvac
05.2011 - 08.2014
- Streamlined operations by implementing efficient processes and procedures, increasing overall productivity.
- Reduced operational costs through the identification of inefficiencies and implementation of cost-saving measures.
- Developed strong relationships with vendors, leading to improved service levels and increased collaboration opportunities.
- Optimized supply chain management to ensure effective inventory control and reduced lead times for customers.
- Improved employee retention rates by creating a positive work environment and offering professional development opportunities for staff members.
Office Secretary
M.A Al Kawari Est.
05.2008 - 10.2010
- Streamlined communication between departments, facilitating better collaboration and productivity.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Coordinated travel arrangements for team members, reducing overall expenses with cost-effective solutions.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Cultivated strong relationships, establishing trust and loyalty among clients.
Travel Agent Assistant
Akbar Travels Of India
09.2006 - 02.2008
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Maintained up-to-date knowledge of immigration laws and regulations to provide accurate information to clients.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
Education
Bachelor of Science - Computer Applications
SAS SNDP Yogam College
Konni, Kerala, IndiaDiploma - Warehouse & Procurement Management
ISSD
Cochin, Kerala, India 02.2023
Diploma - Tourism -Travel Studies
IATS
Adoor, Kerala, India03.2006
Skills
- Service Recommendations
- Customer Support
- Call Center Experience
- Data Entry
- Document Management
- Project Support
- Payroll Administration
- Office Administration
- Meeting Coordination
- File Organization
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Limited Working
Malayalam
Native or Bilingual
Timeline
Customer Service Officer
13275515 Canada Inc. O/a SamsTec
05.2023 - 11.2023
Store Manager
Romani Associates
06.2022 - 03.2023
Projects Coordinator
United Aluminium & Metal Coating Company
11.2014 - 05.2022
Operations Executive
Vostok Hvac
05.2011 - 08.2014
Office Secretary
M.A Al Kawari Est.
05.2008 - 10.2010
Travel Agent Assistant
Akbar Travels Of India
09.2006 - 02.2008
Bachelor of Science - Computer Applications
SAS SNDP Yogam College
Diploma - Warehouse & Procurement Management
ISSD
Diploma - Tourism -Travel Studies
IATS
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