Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Shantosh Solanki

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

The Home Depot
01.2023 - Current
  • Consistently exceeded sales targets by leveraging product knowledge and proactive upselling and cross-selling techniques.
  • Provided expert guidance to customers, ensuring informed purchasing decisions and enhancing overall shopping experience.
  • Maintained accurate inventory levels and optimized product displays, increasing visibility and driving higher sales.
  • Generated $338,877 in total sales, exceeding targets through strategic upselling and cross-selling techniques.
  • Successfully sold 58 Home Depot Protection Plans (HDPP), 60 Consumer Credit Cards, and 8 Project Loans, driving revenue growth.

Customer Service Manager

FedEx
01.2017 - 12.2022
  • Led and developed a high-performing customer service team, ensuring exceptional support and efficient issue resolution.
  • Streamlined service operations by implementing process improvements, reducing response times, and enhancing customer satisfaction.
  • Managed escalations and complex inquiries, collaborating with logistics and operations teams to ensure timely deliveries and service excellence.

Customer Service Representative

Shree Maruti Courier Services Pvt Ltd
05.2014 - 12.2016
  • Provided timely and accurate support to customers regarding shipments, tracking, and delivery inquiries, ensuring a smooth logistics experience.
  • Resolved customer complaints and escalations efficiently, reducing service delays and improving satisfaction ratings.
  • Coordinated with warehouse and delivery teams to ensure prompt package handling, minimizing errors and enhancing operational efficiency.

Education

Graduate Certificate - Project Management

The Mohawk College
Canada
10-2024

Graduate Certificate - Supply Chain Management

The Mohawk College
Canada
08-2023

Master of Commerce -

The Maharaja Sayajiroa University
Inida
04-2016

Bachelor of Commerce -

The Maharaja Sayajiroa University
India
04-2014

Skills

  • Conflict management
  • Team building and leadership
  • Customer focused
  • Problem-solving
  • Team building
  • Training and coaching

Certification

Lean Six Sigma Yellow Belt

Awards

  • Associate of the Month (September 2023 & December 2024).
  • Awarded the Mike Homer Award (December 2023).
  • Recognized as Project Loan Champions (April 2024).

Timeline

Sales Associate

The Home Depot
01.2023 - Current

Customer Service Manager

FedEx
01.2017 - 12.2022

Customer Service Representative

Shree Maruti Courier Services Pvt Ltd
05.2014 - 12.2016

Graduate Certificate - Project Management

The Mohawk College

Graduate Certificate - Supply Chain Management

The Mohawk College

Master of Commerce -

The Maharaja Sayajiroa University

Bachelor of Commerce -

The Maharaja Sayajiroa University
Shantosh Solanki