Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
01.2023 - Current
Consistently exceeded sales targets by leveraging product knowledge and proactive upselling and cross-selling techniques.
Provided expert guidance to customers, ensuring informed purchasing decisions and enhancing overall shopping experience.
Maintained accurate inventory levels and optimized product displays, increasing visibility and driving higher sales.
Generated $338,877 in total sales, exceeding targets through strategic upselling and cross-selling techniques.
Successfully sold 58 Home Depot Protection Plans (HDPP), 60 Consumer Credit Cards, and 8 Project Loans, driving revenue growth.
Customer Service Manager
FedEx
01.2017 - 12.2022
Led and developed a high-performing customer service team, ensuring exceptional support and efficient issue resolution.
Streamlined service operations by implementing process improvements, reducing response times, and enhancing customer satisfaction.
Managed escalations and complex inquiries, collaborating with logistics and operations teams to ensure timely deliveries and service excellence.
Customer Service Representative
Shree Maruti Courier Services Pvt Ltd
05.2014 - 12.2016
Provided timely and accurate support to customers regarding shipments, tracking, and delivery inquiries, ensuring a smooth logistics experience.
Resolved customer complaints and escalations efficiently, reducing service delays and improving satisfaction ratings.
Coordinated with warehouse and delivery teams to ensure prompt package handling, minimizing errors and enhancing operational efficiency.
Education
Graduate Certificate - Project Management
The Mohawk College
Canada
10-2024
Graduate Certificate - Supply Chain Management
The Mohawk College
Canada
08-2023
Master of Commerce -
The Maharaja Sayajiroa University
Inida
04-2016
Bachelor of Commerce -
The Maharaja Sayajiroa University
India
04-2014
Skills
Conflict management
Team building and leadership
Customer focused
Problem-solving
Team building
Training and coaching
Certification
Lean Six Sigma Yellow Belt
Awards
Associate of the Month (September 2023 & December 2024).
Awarded the Mike Homer Award (December 2023).
Recognized as Project Loan Champions (April 2024).