Shantosh Solanki
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot
01.2023 - Current
- Consistently exceeded sales targets by leveraging product knowledge and proactive upselling and cross-selling techniques.
- Provided expert guidance to customers, ensuring informed purchasing decisions and enhancing overall shopping experience.
- Maintained accurate inventory levels and optimized product displays, increasing visibility and driving higher sales.
- Generated $338,877 in total sales, exceeding targets through strategic upselling and cross-selling techniques.
- Successfully sold 58 Home Depot Protection Plans (HDPP), 60 Consumer Credit Cards, and 8 Project Loans, driving revenue growth.
Customer Service Manager
FedEx
01.2017 - 12.2022
- Led and developed a high-performing customer service team, ensuring exceptional support and efficient issue resolution.
- Streamlined service operations by implementing process improvements, reducing response times, and enhancing customer satisfaction.
- Managed escalations and complex inquiries, collaborating with logistics and operations teams to ensure timely deliveries and service excellence.
Customer Service Representative
Shree Maruti Courier Services Pvt Ltd
05.2014 - 12.2016
- Provided timely and accurate support to customers regarding shipments, tracking, and delivery inquiries, ensuring a smooth logistics experience.
- Resolved customer complaints and escalations efficiently, reducing service delays and improving satisfaction ratings.
- Coordinated with warehouse and delivery teams to ensure prompt package handling, minimizing errors and enhancing operational efficiency.
Education
Graduate Certificate - Project Management
The Mohawk College
Canada10-2024
Graduate Certificate - Supply Chain Management
The Mohawk College
Canada08-2023
Master of Commerce -
The Maharaja Sayajiroa University
Inida04-2016
Bachelor of Commerce -
The Maharaja Sayajiroa University
India04-2014
Skills
- Conflict management
- Team building and leadership
- Customer focused
- Problem-solving
- Team building
- Training and coaching
Certification
Lean Six Sigma Yellow Belt
Awards
- Associate of the Month (September 2023 & December 2024).
- Awarded the Mike Homer Award (December 2023).
- Recognized as Project Loan Champions (April 2024).
Timeline
Sales Associate
The Home Depot
01.2023 - Current
Customer Service Manager
FedEx
01.2017 - 12.2022
Customer Service Representative
Shree Maruti Courier Services Pvt Ltd
05.2014 - 12.2016
Graduate Certificate - Project Management
The Mohawk College
Graduate Certificate - Supply Chain Management
The Mohawk College
Master of Commerce -
The Maharaja Sayajiroa University
Bachelor of Commerce -
The Maharaja Sayajiroa University