Shameni Sivamahesan
Whitby,ON
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant to the Members
Immigration Refugee Board Of Canada
Toronto, ON
1 2024 - Current
- Effectively managed a diverse caseload, ensuring accurate and timely documentation for immigration and refugee cases
- Reviewing and editing decision documents from our members to achieve clear communication
- Coordinated with my team in a collaborative manner to facilitate the seamless flow of information and support decision-making processes
- Using MS Office Suite (Outlook, Word, Excel, PowerPoint, etc. and Adobe Acrobat Professional when creating case summary documentation on cases to support the decision-making processes
- Leveraged a database management system to maintain records of case-related information and correspondences
Case Management Officer / Scheduling Assistant
The Immigration and Refugee Board of Canada
Toronto, Ontario
06.2022 - 01.2024
- Manage over 100 files through Office Nova and Nova Web case management software platforms
- Collect, document and record information regarding each appeal case in timely manner within the Document Control System
- Create and organize correspondences for CBSA, Lawyers, Members, designated representatives, and appellants using Adobe PDF, MS Office and the in house document control system
- Streamlined, standardized and implemented case management processes and techniques to maximize process efficiency
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers
Registry Support Assistant
The Immigration and Refugee Board of Canada
Toronto, Ontario
08.2021 - 06.2022
- Manage generic email mailbox that had 100 daily e-mails for immigration appeals division, ensuring that all incoming correspondences are triaged to appropriate personnel
- Generate Appellant files upon receipt of Notice of Appeal, emphasizing attention to detail for comprehensive collection of required documents, including refusal letters and lawyer information if applicable
- Create and verify e-files for various appeals, like sponsorships appeals, removal order appeals, and residency obligation appeals using Nova Web Application
- Assist in virtual hearings for appeals, ensuring organization and helping with any technical issues that may arise for appellants, applicants, counsels, ministers counsel, interpreters, and members
- Evaluating success of training sessions, and recommended improvements to upper management to enhance effectiveness
Program Development Coordinator
South Asian & Asian Public Services, SAAPS
Toronto, Ontario
05.2020 - 07.2021
- Took initiative to lead planning and execution of networking events by displaying equity, inclusion, and diversity
- Prepared event proposals and presentations that are shared with Board and Executive Sponsors
- Collaborated and coordinated with Lead to develop plan of action for upcoming events. Hosting documents on Sharepoint for storage and effective collaboration with team members
- Served as primary liaison between SAAPS and other networks through social media platforms
Education
Bachelor of Arts - Psychology (Human Resources)
Toronto Metropolitan University
Toronto, ON 09.2014 - 12.2019
Skills
Time Management
Document oversight
Stakeholder Management
Critical Thinking
Process Analysis
Case Management
Timeline
Case Management Officer / Scheduling Assistant
The Immigration and Refugee Board of Canada
06.2022 - 01.2024
Registry Support Assistant
The Immigration and Refugee Board of Canada
08.2021 - 06.2022
Program Development Coordinator
South Asian & Asian Public Services, SAAPS
05.2020 - 07.2021
Bachelor of Arts - Psychology (Human Resources)
Toronto Metropolitan University
09.2014 - 12.2019
Assistant to the Members
Immigration Refugee Board Of Canada
1 2024 - Current