Shameni Sivamahesan
Whitby,ON
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant to the Members
Immigration Refugee Board Of Canada
1 2024 - Current
- Effectively managed a diverse caseload, ensuring accurate and timely documentation for immigration and refugee cases
- Reviewing and editing decision documents from our members to achieve clear communication
- Coordinated with my team in a collaborative manner to facilitate the seamless flow of information and support decision-making processes
- Using MS Office Suite (Outlook, Word, Excel, PowerPoint, etc. and Adobe Acrobat Professional when creating case summary documentation on cases to support the decision-making processes
- Leveraged a database management system to maintain records of case-related information and correspondences
Case Management Officer / Scheduling Assistant
The Immigration and Refugee Board of Canada
06.2022 - 01.2024
- Manage over 100 files through Office Nova and Nova Web case management software platforms
- Collect, document and record information regarding each appeal case in timely manner within the Document Control System
- Create and organize correspondences for CBSA, Lawyers, Members, designated representatives, and appellants using Adobe PDF, MS Office and the in house document control system
- Streamlined, standardized and implemented case management processes and techniques to maximize process efficiency
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers
Registry Support Assistant
The Immigration and Refugee Board of Canada
08.2021 - 06.2022
- Manage generic email mailbox that had 100 daily e-mails for immigration appeals division, ensuring that all incoming correspondences are triaged to appropriate personnel
- Generate Appellant files upon receipt of Notice of Appeal, emphasizing attention to detail for comprehensive collection of required documents, including refusal letters and lawyer information if applicable
- Create and verify e-files for various appeals, like sponsorships appeals, removal order appeals, and residency obligation appeals using Nova Web Application
- Assist in virtual hearings for appeals, ensuring organization and helping with any technical issues that may arise for appellants, applicants, counsels, ministers counsel, interpreters, and members
- Evaluating success of training sessions, and recommended improvements to upper management to enhance effectiveness
Program Development Coordinator
South Asian & Asian Public Services, SAAPS
05.2020 - 07.2021
- Took initiative to lead planning and execution of networking events by displaying equity, inclusion, and diversity
- Prepared event proposals and presentations that are shared with Board and Executive Sponsors
- Collaborated and coordinated with Lead to develop plan of action for upcoming events. Hosting documents on Sharepoint for storage and effective collaboration with team members
- Served as primary liaison between SAAPS and other networks through social media platforms
Education
Bachelor of Arts - Psychology (Human Resources)
Toronto Metropolitan University
Toronto, ON 09.2014 - 12.2019
Skills
Time Management
Document oversight
Stakeholder Management
Critical Thinking
Process Analysis
Case Management
Timeline
Case Management Officer / Scheduling Assistant
The Immigration and Refugee Board of Canada
06.2022 - 01.2024
Registry Support Assistant
The Immigration and Refugee Board of Canada
08.2021 - 06.2022
Program Development Coordinator
South Asian & Asian Public Services, SAAPS
05.2020 - 07.2021
Bachelor of Arts - Psychology (Human Resources)
Toronto Metropolitan University
09.2014 - 12.2019
Assistant to the Members
Immigration Refugee Board Of Canada
1 2024 - Current
Similar Profiles
LILIAN MAYOMBOLILIAN MAYOMBO
Contractor Interpreter at Immigration Refugee Board of Canada And MCIS Languages SolutionsContractor Interpreter at Immigration Refugee Board of Canada And MCIS Languages Solutions
John SchinasJohn Schinas
Administrative Coordinator at Immigration & Refugee Board of CanadaAdministrative Coordinator at Immigration & Refugee Board of Canada
Jorge RuizJorge Ruiz
Spanish Interpreter at Immigration Refugee Board Of CanadaSpanish Interpreter at Immigration Refugee Board Of Canada
Ryan RodriguezRyan Rodriguez
Quick Service Cook at Tribute Communities CentreQuick Service Cook at Tribute Communities Centre
Emma LawEmma Law
Seasonal Sales Associate at Solo InlineSeasonal Sales Associate at Solo Inline