A highly motivated, quick-learning individual with high efficiency and extensive experience leading teams and exceeding targets. Driven, hardworking and passionate with an upbeat nature focused on meeting customer expectations and achieving company goals.
Hi, I’m
Shantol Kenyon
Toronto,ON
Summary
Overview
8
years of professional experience
Work History
The Body ShopToronto, ON
Team Leader
03.2022 - 10.2022
Job overview
- Coached team members in customer service and effective upselling and cross selling techniques,
- Supported management and provided feedback and encouragement toward reaching sales goals to staff.
- Trained and developed team associates about products, ingredients, suppliers and company procedures.
- Built strong relationships with customers and consistently surpassed 50% customer loyalty conversion.
- Handled all customer service functions including POS operation, sales targets and inventory.
- Performed store opening, closing and shift-change actions.
- Verified and wrote detailed store reports.
Lush Fresh Handmade CosmeticsToronto, ON
Floor Coordinator
09.2014 - 09.2021
Job overview
- Recruited and trained top candidates.
- Coordinated and implemented schedules for over 30 staff members to maintain adequate coverage.
- Coached and supervised staff in providing tailored experiences to clients.
- Provided hands-on assistance to customers, assessing needs, sharing product knowledge and demonstrating services and products.
- Placed and received product orders; maintained operations procedures.
- Strategized and built processes in order to enhance efficiency of daily activities and tasks.
- Designed and created visual displays.
- Created and led multiple staff programs, meetings, in-store initiatives and volunteer excursions.
- Demonstrated extensive knowledge of company mission, campaigns, and goals.
- Mentored colleagues enabling them to improve skills, while exceeding sales and productivity targets.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Diploma from Executive Office Administration
08.2023
University Overview
Seneca College of Applied Arts And TechnologyNorth York, ON
Diploma from Broadcast Journalism
2016
University Overview
Skills
- 10 years of experience in customer service sector; one-year administrative experience
- Proficient in all MS Office software
- Document Production, Office Procedures, Calendaring and Accounting courses completed
- Typing speed of 45 wpm
- Collaborative, innovative and organized with excellent time management
- Self-directed with strong initiative to take on responsibilities
- Excels in fast-paced environment, but can work independently
- Great communication and interpersonal skills
- Adaptable leader with extensive management experience
- Aptitude for training and delegation
- Proactive and effective problem-solver
- Adept and resourceful
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you don't like something, change it. If you can't change it, change your attitude.
Timeline
Team Leader
The Body Shop
03.2022 - 10.2022
Floor Coordinator
Lush Fresh Handmade Cosmetics
09.2014 - 09.2021
Seneca College of Applied Arts And Technology
Diploma from Executive Office Administration
Seneca College of Applied Arts And Technology
Diploma from Broadcast Journalism
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