Shantia Aminlari
Montreal,QC
Summary
Dedicated professional with strong customer service skills and operational management experience. Committed to enhancing customer satisfaction and team collaboration.
Overview
5
5
years of professional experience
Work History
prépose aux services alimentarire
CIUSSS CENTRE-OUEST DE MONTRÉAL
Montreal, Quebec
08.2022 - Current
- Executed day-to-day responsibilities accurately and efficiently, ensuring smooth operations and customer satisfaction.
- Prioritized and organized tasks to efficiently meet service objectives.
- Collaborated with diverse coworkers to achieve service goals and resolve product-related issues, enhancing team effectiveness.
- Collaborated with cross-functional teams to share best practices and enhance project outcomes.
Assistant Restaurant Manager
CHÂTEAU KEBAB
Montreal, Quebec
05.2023 - 07.2025
- Managed daily restaurant operations, achieving efficient service and high customer satisfaction.
- Trained and supervised staff to maintain high performance and service standards.
- Resolved customer complaints promptly, improving dining experiences and fostering customer loyalty.
- Implemented health and safety protocols to ensure compliance and cleanliness standards.
- Coordinated inventory management with industry-standard systems, optimizing stock control.
- Assisted in menu planning by collaborating with chefs on seasonal offerings.
Cashier Assistant Manager
Jean coutu
Montreal, Quebec
12.2021 - 08.2022
- Coordinated daily operations of cashier team to ensure smooth workflow.
- Trained new cashiers on customer service standards.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Monitored cash handling procedures to maintain accuracy and compliance.
- Resolved customer inquiries to enhance satisfaction.
- Implemented store policies to maintain compliance and efficiency.
- Evaluated store environment for theft risks by monitoring suspicious activity.
- Managed inventory levels by conducting regular audits and ordering new stock.
Cashier
WALMART
Montreal, Quebec
03.2022 - 07.2022
- Assisted customers with product inquiries, enhancing their shopping experience.
- Maintained clean, organized workspace to support efficient operations.
- Collaborated with team members to streamline store operations.
Cashier
Provigo
Montreal, Quebec
01.2021 - 06.2022
- Processed customer transactions efficiently at the checkout counter.
- Delivered exceptional customer service through active listening and engagement, fostering customer loyalty.
- Assisted customers with product inquiries and recommendations, enhancing their shopping experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained a clean and organized workspace for optimal operations.
- Collaborated with team members to streamline store operations and improve workflow.
- Monitored inventory levels and communicated restocking needs to management.
- Executed various tasks as instructed by management.
Education
Bachelor of Science -
Concordia University
Montreal05-2032
High School Diploma -
ÉCOLE DE LA SYNÉRGIE
Montreal, QC06-2022
Some College (No Degree) - Science
COLLÈGE BOIS-DE-BOULOGEN
Montreal, QCSkills
- Food preparation
- Health and safety
- Stock control
- Customer service
- Customer relations
- Cash handling
- Project management
- Team collaboration
- Time management
- Multitasking Abilities
- Decision-making
- Microsoft office
- Leadership
- Friendly, positive attitude
Languages
Persian
Native language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Persian
Proficient (C2)
C2
Affiliations
- Volunteer at school activities.
- volunteer soccer coaching at NDG.
- semi pro soccer player
- private and semi private soccer coaching
Timeline
Assistant Restaurant Manager
CHÂTEAU KEBAB
05.2023 - 07.2025
prépose aux services alimentarire
CIUSSS CENTRE-OUEST DE MONTRÉAL
08.2022 - Current
Cashier
WALMART
03.2022 - 07.2022
Cashier Assistant Manager
Jean coutu
12.2021 - 08.2022
Cashier
Provigo
01.2021 - 06.2022
Bachelor of Science -
Concordia University
High School Diploma -
ÉCOLE DE LA SYNÉRGIE
Some College (No Degree) - Science
COLLÈGE BOIS-DE-BOULOGEN