Shanthinii Sakthivel Prema
Kitchener,ON
Summary
Dynamic coding tutor and Customer service professional dedicated to delivering exceptional customer experiences. Known for resolving customer issues swiftly and maintaining high satisfaction levels. Strong team player focused on collaboration and adaptability, proficient in communication and problem-solving, and former software engineering intern at Cognizant Technologies, adept at fostering student engagement through innovative workshops. Proven ability to resolve conflicts with empathy while enhancing software performance through optimized coding practices. Proficient in JavaScript and Git, committed to continuous learning and excellence in front-end development.
Overview
3
3
years of professional experience
Work History
Coding Tutor & Customer Representative
Whitehat Junior
08.2020 - 02.2023
- Organized workshops and seminars that introduced students to the latest developments in the coding industry, keeping them updated with current trends.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained up-to-date knowledge of relevant programming languages and software tools through professional development opportunities and self-directed learning experiences.
- Developed strong time management skills by successfully balancing multiple tutoring appointments with different levels of coding expertise while still meeting deadlines for lesson planning and grading assignments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Software Engineering Intern
Cognizant Technologies
01.2020 - 06.2020
- Utilized version control systems like Git effectively, managing changes over time, allowing for seamless collaboration among team members.
- Collaborated with software engineers to develop and test application procedures for system efficiency.
- Demonstrated time management, organizational, prioritization, and planning skills by successfully handling tasks, projects, and priorities.
- Investigated and resolved application functionality issues.
- Participated in code reviews and maintained high-quality standards throughout the codebase.
- Enhanced software performance by optimizing algorithms and streamlining code.
Education
Master of Engineering - Computer Science
Velammal College of Engineering
Chennai06-2022
Bachelor of Engineering - Computer Science
Anna University
Chennai05-2020
Skills
- Patience and empathy
- Continuous learning mindset
- Object-oriented programming
- Javascript
- HTML
- CSS
- Web technologies: AngularJS, jQuery, Bootstrap
- Databases
- PHP
- Front-end development
- Git proficiency
- Software architecture design
Languages
English
Timeline
Coding Tutor & Customer Representative
Whitehat Junior
08.2020 - 02.2023
Software Engineering Intern
Cognizant Technologies
01.2020 - 06.2020
Master of Engineering - Computer Science
Velammal College of Engineering
Bachelor of Engineering - Computer Science
Anna University
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