Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shanthal Mae Q. Sorela

Tofino

Summary

Compassionate and motivated professional with experience in human resources, client support, and employment development. Holds a Bachelor’s degree in Psychology and Registered Psychometrician certification in the Philippines. Skilled in coaching, career support, conflict resolution, and documentation, with proven ability to build rapport with diverse clients and guide them toward positive outcomes. Committed to empowering individuals to reach their goals and fully willing to undertake any training required to excel as an Employment Counsellor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Resource Specialist

Get On Travel Tours
01.2020 - 04.2021
  • - Managed recruitment, onboarding, and employee training across departments.
  • - Supported employee relations, conflict resolution, and performance development.
  • - Delivered training sessions and maintained accurate records in compliance with HR standards.

Associate, Area Development Manager

Kumon Philippines Inc.
06.2018 - 12.2018
  • - Tutored students as part of training program, supporting academic and personal growth.
  • - Consulted with instructors on operations, communication, and instructional strategies.
  • - Designed and delivered workshops, enhancing staff and franchisee performance.

Supervisor / Cook

Various Employers
01.2019 - Current
  • - Trained and coached staff, building team efficiency and morale.
  • - Oversaw scheduling, conflict resolution, and customer service.
  • - Maintained accurate reports, inventory records, and compliance with safety standards.
  • (Experience demonstrates transferable leadership, mentoring, and client service skills.)

Education

Diploma - Supply Chain & Operations

Fanshawe College
London, ON
01.2022

Bachelor of Science - Psychology

University of San Carlos
Philippines
04-2017

Skills

  • - Client Service & Coaching
  • - Career & Skills Development
  • - Conflict Resolution & Mediation
  • - Training & Workshop Facilitation
  • - Case Documentation & Reporting
  • - MS Office & Database Systems
  • - Time Management & Organization
  • - Team Leadership

Certification

  • - Registered Psychometrician (Philippines, 2017)
  • - Serving It Right (BC)
  • - Food Handler Certification

Languages

English

Timeline

Human Resource Specialist

Get On Travel Tours
01.2020 - 04.2021

Supervisor / Cook

Various Employers
01.2019 - Current

Associate, Area Development Manager

Kumon Philippines Inc.
06.2018 - 12.2018

Diploma - Supply Chain & Operations

Fanshawe College

Bachelor of Science - Psychology

University of San Carlos

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Shanthal Mae Q. Sorela