Summary
Overview
Work History
Education
Skills
References
Achievementsvolunteerexperience
Languages
Accomplishments
Certification
Work Availability
Software
Quote
Timeline
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Shantelle Williams

Shantelle Williams

Brampton,Canada

Summary

Experienced administrative professional skilled in streamlining office workflows and overseeing diverse administrative tasks. Proven ability to efficiently schedule and coordinate activities to support upper management. Committed to fostering team collaboration and adapting to evolving organizational needs for smooth operations and successful goal achievement.

Overview

17
17
years of professional experience
1
1
Certification

Work History

National Account Coordinator

Orkin Canada
01.2019 - Current
  • Serve as a single-point-of-contact for key accounts; execute all services for client and ongoing support
  • Provided exceptional customer service by addressing and resolving any issues that arose during the course of account management, upholding company reputation for quality and reliability.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Maintained a high level of industry knowledge through ongoing research, attending conferences, and networking with industry professionals.
  • Collaborate with customer contacts, up to and including senior level executives, in order to define needs and provide solutions
  • Develop sales goals for territory or area; manage all aspects of strategic sales initiatives for these regions
  • Improved account management processes, increasing productivity and reducing response times to client requests.
  • Increased client satisfaction by effectively managing national accounts and addressing customer concerns in a timely manner.
  • Coordinated the timely delivery of product samples to prospective clients as part of a comprehensive sales approach, ultimately leading to increased conversions and revenue generation.
  • Coordinated cross-functional teams to ensure seamless execution of projects, resulting in satisfied clients and repeat business.
  • Identify and resolve risks associated with the delivery; provision of customer contracts; manage client expectations throughout the contract
  • Conduct and develop quarterly and annual account reviews in order to manage effectively account lifecycles
  • Oversaw invoicing processes, guaranteeing accurate billing information was provided to clients while minimizing errors or discrepancies that could impact financial outcomes.
  • Organized trade shows and industry events, showcasing company products and fostering valuable networking opportunities.
  • Facilitated the onboarding process for new clients, ensuring smooth transitions into the company''s portfolio of managed accounts.

Travel and Expense Administrator/ Finance Department

Walmart Canada
01.2017 - 01.2019
  • Working in the Finance department and transitioned quickly from the Strategic Sourcing department to resolve any financial discrepancies with receipts of payment in areas of accounting and support the division in invoice billing
  • Communicate with vendors, clients and staff to retain customer loyalty and ensure successful organization of events at the internal and external level
  • Manage and coordinate events and achieving on-time budget for quarterly meetings
  • Act as liaison between vendors and various department stores to facilitate communication at an executive level
  • Matched purchase orders with invoices and recorded necessary information.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Collaborated with other departments to ensure accurate and timely expense reporting during special projects or events, resulting in a smoother execution of the initiatives.
  • Receives payments by mail and in person; reconciles daily and monthly transactions on behalf of the section, ensuring posting to the correct account and approvals obtained
  • Arrange travel accommodations and process expense forms
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Oversaw communication campaigns designed to educate the workforce about changes in travel allowances or per diem rates based on market conditions or industry trends.
  • Conducted regular audits of submitted expenses to identify potential areas of concern or noncompliance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

National Account Specialist

Wolverine World Wide Canada
01.2016 - 01.2017
  • Worked solely with Key Retailers B2B across Canada to manage the distributions of five well known brands worldwide
  • Possess working knowledge of all product lines, sales programs, brand communications and other correspondence – includes keeping this dynamic information current and very well organized
  • Identify and resolve issues including product availability, pricing, terms, discounts, routing and special instructions before releasing orders to the distribution center for shipment
  • Increased client base by implementing effective sales strategies and maintaining strong relationships with key accounts.
  • Utilized CRM software to track account activity, gauge performance metrics, and adjust strategies accordingly for optimal results.
  • Developed long-term partnerships with clients by consistently exceeding expectations and providing exceptional support.
  • Provided ongoing support to clients through regular check-ins, addressing concerns and offering valuable insights into industry trends.
  • Managed a portfolio of national accounts, ensuring consistent communication and proactive problem solving.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Prepared detailed reports on account activity, providing valuable insights into areas of improvement or growth opportunities.

Office Manager, Administrator

OfficeTeam Agency(A Division of Robert Half Int’l)
01.2008 - 01.2015
  • Worked in several corporate offices as an Office Manager to perform tasks in the absence of employees that have temporary leave from work
  • Greet guest and customers in person or via telephone; managing over 60 calls, emails and faxes per day from customers.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

J.D. - Law

University of London, Birkbeck
Central London, UK
09-2014

BA - Sociology

University of Windsor
Windsor, ON
01.2013

Diploma - Law Clerk Program

Humber College
Toronto, ON
01.2007

Associate of Arts - Correctional Worker Program

Centennial College
Toronto, ON
01.2004

High School Diploma -

Mother Teresa C.S.S
Toronto, ON
01.2002

Skills

  • Excellent proficiency with computers and various software packages such as Microsoft Office Suite (ie Word, Excel, Outlook) and SAP software
  • Forecasting Accuracy
  • CRM proficiency
  • Cross-Functional Teamwork
  • Technical aptitude
  • Client Relationship Building
  • Strategic planning skills
  • Account Management
  • Contract negotiation expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Strategic planning abilities
  • Excellent Communication
  • Organizational Skills
  • Staffing and scheduling
  • Team Management
  • Excellent organizational and prioritization skills
  • Experience relating to special events, meetings or conferences management
  • Strong interpersonal skills with the ability to establish and maintain effective working relationships with staff and the public in a courteous and professional manner
  • Strong time management and organizational skills and the ability to set priorities and work under tight deadlines with minimal supervision
  • Ability to deal with confidential information, handling of confidential health records and client personal health information
  • Excellent keyboarding, proof reading and data entry skills with emphasis on accuracy
  • Problem solving and decision making skills, with the ability to handle and resolve situations, utilizing knowledge of policies practices and procedures
  • Capable of planning, prioritizing, and organizing individuals and group activities including training, leading team meetings and preparing agendas for upcoming events

References

Available upon request

Achievementsvolunteerexperience

  • Social Committee member at Orkin Canada
  • First Alert, Youth Leadership Training, City of Toronto Parks & Recreation Certificates
  • Finance and Charity Social Committee Member with Walmart Canada
  • CPR Certificate

Languages

English
Native or Bilingual

Accomplishments

  • Supervised team of 8-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • First Aid Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Office

SAP

Excel Spreadsheets

Google Docs

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

National Account Coordinator

Orkin Canada
01.2019 - Current

Travel and Expense Administrator/ Finance Department

Walmart Canada
01.2017 - 01.2019

National Account Specialist

Wolverine World Wide Canada
01.2016 - 01.2017

Office Manager, Administrator

OfficeTeam Agency(A Division of Robert Half Int’l)
01.2008 - 01.2015

J.D. - Law

University of London, Birkbeck

BA - Sociology

University of Windsor

Diploma - Law Clerk Program

Humber College

Associate of Arts - Correctional Worker Program

Centennial College

High School Diploma -

Mother Teresa C.S.S

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Shantelle Williams