Shantelle Saunders
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
RW & Co.
01.2023 - 07.2025
- Built strong rapport with coworkers and supervisors.
- Ensured seamless access to products by maintaining backroom organization.
- Contributed to effective planogram setup.
- Coordinated acquisition of supplies.
- Led team in achieving sales goals through effective staff training and merchandise management.
Dispatcher
AnswerPlus
01.2022 - 01.2023
- Coordinated inbound and outbound communications to ensure timely response to client needs.
- Utilized dispatch software to allocate resources efficiently within a high-volume environment.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Team Lead
Thyme Maternity
06.2016 - 07.2020
- Oversaw store operations during manager's early maternity leave.
- Led team in achieving sales targets through effective training and motivation of staff.
- Performed tasks including scheduling and planogram execution.
- Closed the store upon Thyme brand's closure in July 2020.
Education
Some College (No Degree) - Business Accounting And Payroll
Westervelt
Skills
- Employee training
- Visual merchandising
- Planogram execution
- Supply restocking
- Customer service
- Team building
- Problem solving
- Product knowledge
- Strong leadership
- Customer satisfaction
Timeline
Assistant Store Manager
RW & Co.
01.2023 - 07.2025
Dispatcher
AnswerPlus
01.2022 - 01.2023
Team Lead
Thyme Maternity
06.2016 - 07.2020
Some College (No Degree) - Business Accounting And Payroll
Westervelt