Shantell Melgar
East Palo Alto
Summary
Dynamic professional with experience at Walla Walla University, excelling in donor engagement and database management. Proven ability to resolve issues effectively while delivering exceptional customer service. Skilled in script utilization and communication, consistently enhancing donor relationships and ensuring satisfaction through attentive listening and problem-solving.
Overview
3
3
years of professional experience
Work History
Phonathon Caller
Walla Walla University
College Place
09.2023 - 12.2024
- Maintained a database of donor information including contact details and donation history.
- Handled customer service inquiries on the phone, providing solutions to any issues that arose during calls.
- Utilized scripts provided by team leaders to ensure consistent messaging across all communications channels.
Level 3 Associate
In-N-Out Burger
Redwood City
02.2022 - 08.2024
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent customer service by taking orders and addressing needs
Education
Phlebotomy License - Phlebotomy
CALRegional
Fremont 05-2025
Some College (No Degree) - Nursing
Foothill College
Los Altos, CASome College (No Degree) - Nursing
Walla Walla University
College Place, WASkills
- Database management
- Script utilization
- Customer service
- Donor engagement
- Payment processing
- Cash management
- Communication skills
- Problem solving
- Attention to detail
- Issue resolution
- Effective listening
Languages
Spanish
Native/ Bilingual
Timeline
Phonathon Caller
Walla Walla University
09.2023 - 12.2024
Level 3 Associate
In-N-Out Burger
02.2022 - 08.2024
Phlebotomy License - Phlebotomy
CALRegional
Some College (No Degree) - Nursing
Foothill College
Some College (No Degree) - Nursing
Walla Walla University
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