Shantell Dean
Mississauga,ON
Summary
To bring my strong sense of dedication, motivation and responsibility to your company and obtain a position where my skills can be utilized, as well as learn transferable skills that can help me better compliment my position on your team.
Overview
14
14
years of professional experience
Work History
Receptionist
ShantellAnywhereWorks
01.2023 - 06.2023
- Answering incoming phone calls
- Entering data into the system from incoming clients
- Transferring calls to appropriate person
- Filled out in-take information for law firms and taking detailed messages
- HIPPA Compliant
- Booked, cancelled and rescheduled appointments
- Accounts Payables
Hardwoods Specialty
01.2013 - 01.2020
- Maintain and organize accounts of customers and suppliers
- Entered invoices into the system
- Greet and support clients and visitors
- Organize and prioritize everyday workload
- Schedule pickups and deliveries in Canada and the USA
- Filed all documents into the system
- Responsible for assisting with phone calls and in person clients
- Manage incoming loads
- Hiring temps for warehouse and office
Hostess
The Wailers
01.2009 - 01.2018
- Escorted customers to their seats
- Took customers’ orders in a timely and orderly fashion
- Cleaned up my tables as well as other tables in the restaurant
- Handled money when collecting customers’ bills
Receptionist
TRM Studio
01.2010 - 01.2013
- Handled customer appointments and photo sessions
- Managed supervisors date book and daily schedules
- Maintained a tidy office and workspace
- Handled invoices
- Responsible for answering phones, taking messages and returning calls
- Made cold calls and did email blasts to promote and obtain new business
Education
High School Diploma -
Central Commerce Collegiate Institute
Toronto, ON2nd Year - Office Administration
Sheridan College
Brampton, ONSkills
- Excellent customer service, communication and interpersonal skills
- Extremely dedicated, organized and team oriented
- Ability to prioritize multiple tasks and manage time effectively
- Ability to work under pressure and in a timely manner
- Strong problem-solving and analytical thinking skills
- Over 15 years of experience in Customer service
- Proven ability to relate to clients from diverse socio-economic and cultural backgrounds
- Time management skills
- Ability to work independently as well as in a team setting
- Excellent interpersonal and communication skills
- Excellent oral and written communication skills
- Excellent computer skills
- Proficient in Windows, Excel and Microsoft Office
Accomplishments
- Helped students Develop skills in teamwork and independent work
- Lead classes for workshops such as resume building, and workplace professionalism
- Helped students complete a 6-week job trial in which they obtained the job at the end of the trial
References
References available upon request
Timeline
Receptionist
ShantellAnywhereWorks
01.2023 - 06.2023
Hardwoods Specialty
01.2013 - 01.2020
Receptionist
TRM Studio
01.2010 - 01.2013
Hostess
The Wailers
01.2009 - 01.2018
High School Diploma -
Central Commerce Collegiate Institute
2nd Year - Office Administration
Sheridan College