Shantele Scott
Scarborough,ON
Summary
Over 10 years experience in the customer service sector Excellent customer service skills to maintain high standards during high-volume and fast paced operations Demonstrated excellent communications skills while training new employees Took initiative to find extra tasks when scheduled duties were completed Flexible and reliable in a crisis situation with a good track record of consistently meeting tight dead lines Ability to work well in a diverse team environment or independently with minimal supervision Highly computer literate with proficiency in MS Word, PowerPoint, Excel, Internet and Email
Overview
24
24
years of professional experience
Work History
Customer Service Rep/Asst Trainer
Pizza Nova
02.2018 - Current
Carrier/ Depot Manager
Toronto Star
01.2000 - 01.2018
Customer Service/Trainer Skills
Letter Carrier Canada Post
06.2003 - 12.2010
- Greeted customers by answering the phones, took messages and provided information as required
- Took pizza orders accurately and efficiently and maintained above average metrics
- Created a positive and safe work environment for other team members by communicating work ethics
- Resolved issues or complaints by providing clarification and explanations to the customer ensuring service standards were met
- Communicated effectively with supervisors and staff and provided clear training on company ethics and expected metrics
- Management Skills
- Created effective way to distribute work to other staff members so that healthy work ethics were upheld on and off the job
- Modified and encouraged new ways to resolve customer complaints prior to escalation
- Volunteered at work events to help set up and ensured a successful execution of the function
- Effectively incorporated new programs in the work environment to help improve customer satisfaction with services
Education
Community Food Skills Program -
City of Toronto
03.2016
Food Handler Certification City -
03.2016
Smart Serve Certification Smart Serve -
03.2016
CPR/First Aid Certification City of Toronto -
03.2016
Cashier Training YWCA -
Secondary School
03.2016
Diploma -
Jean Vanier
06.2003
Some College (No Degree) - Ancient History
York University
Toronto, ONSkills
- Program Management
- Lesson Plan Development
- Creative Problem-Solving
- Group and Individual Instruction
- Public Speaking
- Subject Matter Expertise
- Training Initiatives
- Interpersonal Communication
- Planning and Coordination
- Materials Organization
Timeline
Customer Service Rep/Asst Trainer
Pizza Nova
02.2018 - Current
Customer Service/Trainer Skills
Letter Carrier Canada Post
06.2003 - 12.2010
Carrier/ Depot Manager
Toronto Star
01.2000 - 01.2018
Community Food Skills Program -
City of Toronto
Food Handler Certification City -
Smart Serve Certification Smart Serve -
CPR/First Aid Certification City of Toronto -
Cashier Training YWCA -
Secondary School
Diploma -
Jean Vanier
Some College (No Degree) - Ancient History
York University
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