Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shantel Swatch

Kamloops

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Lead Banquet Server

Romeos Kitchen
05.2024 - Current
  • Conducted post-event follow-ups with clients to gather feedback and identify areas for improvement in future events.
  • Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
  • Coordinated closely with support staff such as dishwashers, bartenders, chefs throughout the entire event process.
  • Developed strong relationships with vendors to maintain inventory levels and ensure quality products were used at events.

Customer Service Representative

Coast Hotel
05.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Care Representative

Nice Fashions
01.2019 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.

Education

BBA - Finance

Thompson Rivers University
Kamloops, BC
12-2026

Skills

  • Reliability and punctuality
  • Effective time management
  • Exceptional communication
  • Staff training and development

Languages

English
Full Professional

Timeline

Lead Banquet Server

Romeos Kitchen
05.2024 - Current

Customer Service Representative

Coast Hotel
05.2023 - Current

Customer Care Representative

Nice Fashions
01.2019 - 12.2022

BBA - Finance

Thompson Rivers University

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Shantel Swatch